Secrets Mirabel Cancun Resort & Spa — Hotel in Cancún

I had a reservation here for the last week of October (3 weeks after their grand opening). I saw online something about them delaying the opening. A few days after that Hyatt called to let us know that they had to cancel our reservation and offered to move our booking to another one of their resorts. We told them we already canceled it ourselves and rebooked at another secrets resort. Here’s my problems: why did we learn of the delayed opening from the internet before I heard from the company? And why was there no compensation for the inconvenience? I wasn’t expecting anything outrageous, maybe just a $100 resort credit especially since I rebooked with another one of their resorts. I could have rebooked anywhere in the Cancun area. Hyatt should have reached out to already booked customers sooner (send emails out too, if you miss their call it’s hell trying to get to someone who knows what’s going on and you’re on hold for a long time) and they should be offering some incentive for rebooking at another one of...

Booked a reservation for the presidential suite from Nov. 8th-15th for our anniversary with their special opening rate. Added travel insurance, just in case. Got a call from the resort today that they wouldn't be open by our date and they are pushing the opening date - for the fourth time. They wanted to relocate us to another resort but couldn't give us a similar room so we cancelled. We were told they would refund us minus the travel insurance... which is over $550.00. Irritated that we had to pay $550.00 because the resort failed to open on time and it had nothing to do with us or anything in our control. So basically we paid $550.00 for nothing and now we have no where to go for our anniversary because they waited to notify us a week before our...

Avoid this property at all costs. I was just told today that my reservation for 48 hours from now is canceled due to construction delays. They are only offering 3 free nights in compensation; rebookings with other properties are at full price, and with only 2 days' notice, extremely expensive (3-4x the original price I paid for the Mirabel). The last minute notice and lack of accommodations is the worst customer experience I've had with a hotel. I will update this review if there is a...