Stayed (20/08/22 - 03/09/22)||The title of our review literally says it all. Every year we return to the Maya Caribe/Dos Playas, we feel like we've returned to our second home and this time was no different.||Once we'd arrived and entered the reception, we could see Yeing (the hotel Manager) behind the counter. As we approached, she looked up and recognised us straight away. She was so happy to see us, that she came from behind the counter to give both my wife and I a hug.||We have never felt more welcome and valued in our lives.||Yeing told us that unfortunately, we were unable to stay in 'our' room (the one we request to stay in every year) in the Maya Caribe until the following Tuesday but if we needed anything at all, to not hesitate to get in contact with her or the reception and they would sort it straight away (we moved into 'our' room in the Maya Caribe on the Tuesday, just as Yeing had promised.).||Two prime examples of this were -||1. My wife went down to the reception to ask for a hairdryer for the room. This is a 6-minute round trip. By the time she had returned to the room, the hairdryer had already been dropped off by housekeeping.||2. I celebrated my birthday on the 1st of September. My wife went to the reception the day before and spoke to Yeing. She wanted to sort out/pay for a bottle of Prosecco to get brought to our room at 7am on the morning of my birthday.||Yeing wouldn't accept any money from my wife and so at 7am sharp on my birthday, a free bottle of Prosecco and 2 Champagne flutes were delivered to our hotel room.||What a lovely touch, from a lovely lady.||We cannot fault Yeing and her team's customer service, year after year. Nothing is ever a problem and nothing is too much trouble.||Every year we return, we always see improvements around the place. For example, we now get a strong Wi-Fi signal in our hotel room in the Maya Caribe. Having a strong Wi-Fi signal in our room isn't a priority for us, but to have one is always good.||The reception staff are always attentive to the guests needs.||The porters always keep busy helping guests to and from their rooms, day and night.||Housekeeping always do a good job, as and when we need them for anything.||The entertainment team always do a wonderful job of entertaining the guests every day.||The bartenders & waiting staff always do a fantastic job serving the guests almost non-stop, hour after hour, day after day.||There's always a good selection of fresh food available every day and night (we especially like Fiesta Mexicana on a Tuesday night) and the ice-cold beer (and other all-inclusive drinks) always hit the spot!||As always there are a few members of staff who deserve a special mention and as usual, my wife and I foolishly forget some of their names.||Yeing - Hotel Manager||Always leads by example. The most professional, approachable & friendly member of hotel management we have ever met.||Andreas - Porter||He's like an amigo to us. He took our cases up to our room the first ever time we stayed at the Maya Caribe/Dos Playas and he has looked out for us/taken care of us every visit since. He once again greeted us shortly after we'd arrived with his usual big smile and fist bump.||Luis Cen - Waiting staff||Always enthusiastic and happy to see us. He always made sure we never wanted for anything when we were eating in the Restaurant Iguanas.||Alondra - Masseuse||I've never had a bad massage whilst staying at the Maya Caribe/Dos Playas, but Alondra gave me the best massage I've ever had whilst vacationing in Mexico!||Pizza chefs (forgot their names unfortunately)||They were busy making pizzas from 12pm - 7pm every day, but they always had a smile on their faces and the pizzas that we had were always perfectly cooked and always tasted muy bueno!||Snack chef - (forgot his name unfortunately) Cielito Lindo Restaurant||He never seemed to stop cooking from the minute he started his shift, until the minute his shift ended. Always happy no matter how busy he got. Makes the best burger with cheese sauce south of the border!||Pedro Hernandez - Bartender Restaurant Iguanas||He was always happy to serve us and he always made sure that we got the light beer instead of the dark.||Marco Valle - Bartender Cielito Lindo Restaurant||Marco is a true professional. His drink and cocktail knowledge are second to none! We love the fact that he knew what our favourite 'iced beer' drink was, when we first asked him to make us two (always two more!). He even remembered us from when we stayed last year, even though we only got served by him on our last day.||Even though it seemed Marco never stopped either serving drinks or providing table service, he was always happy; smiling, laughing interacting with all his 'friends' (he classed all the guests as his 'friends') singing, dancing, taking photos for guests/appearing in guests photos.||Marco couldn't have been more hospitable and he even made me a special surprise birthday cocktail (I have no idea what went in it) which tasted like nectar of the gods!||Marco helped to make our stay at the Maya Caribe/Dos Playas exactly what it was once again, perfecto!||Come to the Maya Caribe/Dos Playas for the gorgeous views, excellent location and fantastic food & drink! Stay for the truly authentic Mexican hospitality...