OBA Oosterdok - Public Library — Attraction in Amsterdam

Very Disappointed with the Customer Service!

I had a frustrating experience when I approached an employee for clarification on using the public computer. I wanted to connect it to my laptop via an HDMI cable, as my screen is too small for research purposes. I was fully prepared to become a member or pay for a voucher—I was not seeking free access.

However, without any explanation, the employee simply stated, "It's not allowed." Assuming there had been a misunderstanding, I politely explained my request multiple times, emphasizing that my use posed no harm or violation of policy. Despite my efforts, he refused to listen and kept repeating that "it is the rule."

At that point, I requested a written policy stating this restriction, which is my right as a user. Instead of providing any documentation, the employee called security. When I asked security for proof of this rule, they were unable to show me any official regulation. The only rule displayed was a general notice on a pillar behind the security desk stating that users must follow the rules and what they say. Additionally, the security officer claimed that he makes the rules and warned that if he found me using both my laptop and the public computer, I would be removed from the building.

I pointed out that all public screens have an HDMI port, yet no visible sign or policy states that their use is prohibited. Having a clear written guideline would prevent confusion and unnecessary confrontations. As a result of this incident, I lost over an hour of my time, which I could have used productively elsewhere.

Upon checking the official regulations, I found that there is no written policy prohibiting HDMI cable usage with public computers. While I fully respect rules, I have zero tolerance for arrogance, intimidation, and employees using their authority to discourage legitimate inquiries. Users have the right to ask for clarification when rules are unclear, and if a restriction exists, proof should be provided without hostility or fear tactics.

It is truly disappointing, as I have been using this facility for study purposes since 2018, but after this experience, I am uncertain whether I will return.

At the end the security understood my point as customer, and calmed down (we shake hands); but, even though I felt important to bring up...

The OBA Oosterdok, Amsterdam’s central public library, is a hidden gem that combines stunning architecture, cultural richness, and breathtaking views. Located near Amsterdam Centraal, this modern library offers much more than books—it’s a vibrant cultural hub that appeals to both locals and tourists.

Spread across seven spacious floors, OBA Oosterdok features an impressive collection of books, magazines, and multimedia resources in multiple languages. Its contemporary design, with sleek interiors and plenty of natural light, creates an inviting atmosphere perfect for reading, studying, or relaxing.

One of the library’s highlights is the panoramic terrace on the top floor, offering spectacular views of Amsterdam’s skyline and the IJ River. There’s also a cozy café where you can enjoy a coffee or a light meal while soaking in the scenery.

Beyond its literary treasures, OBA Oosterdok hosts regular exhibitions, cultural events, and activities for children, making it a dynamic space for all ages. The library’s welcoming environment is ideal for anyone seeking a quiet retreat from the bustling city.

Tips for Visitors:

Visit the top floor for the stunning views and a break at the café. Check the event calendar for unique exhibitions or activities during your visit. The OBA Oosterdok is a must-see for those who appreciate culture, design, and a tranquil escape in the heart...

This was one of my favourite locations in the world. It still is one of my favourite locations.

However, around Easter 2025, the atmosphere started changing here and I've heard from parties who I won't identify that oba management is creating unworkable situations that I won't specify in order to protect those parties' identity. My impression is that oba management is getting pretty paranoid about the public it's supposed to serve. It's become a common problem among civil servants in the Netherlands and it may now be affecting oba too.

A tip for Dutch people my age among the public: If you hear Dutch youngsters for example use the word k8nk3rh03r a lot, yes, it sounds appalling, but it doesn't mean a thing. Just ignore it as if it's a loudly ticking clock on the wall. Youngsters have the right to be youngsters, just like we once were youngsters and said equally appalling things like "pinda pinda p03pch1n33s" without realising how awful they were. Apparently, many Dutch teachers make kids sing a song in school that is called "hanky panky" to the tune of "happy birthday". That's just as awful. These kids will grow out of this language if you let them. Give them some leeway. Dutch society is becoming thoroughly unhinged. Places like oba Oosterdok have the power to provide a healthy counterweight and restore some balance, in my opinion....