coffeecompany — Restaurant in Amsterdam

Terrible service. Never gonna go there again.

I organise social gatherings. I brought a group of people (10-25 people) four times. Today was the last time.

When I came first time I introduced myself and idea, initiated cooperation, asked If guys on the bar need anything.

They needed their time to close an avenue, I moved time of event. They needed more space at the entrance, we made a space. Everything to cooperate and run things smoothly. Everything was alright, people on a bar friendly and helpful.

Except of one person. Unfortunately, person that apparently is responsible for talking to clients and fixing things.

When I brought the group third time, lady behind the bar (named Elizabeth) became moody and unpleasant in communication. I was there to cooperate, nothing happened between. In my personal opinion, it was all about her not being happy with higher amount of clients to handle.

We went there 4th time, today. We stand outside, huge group of 4 people. Expected 15.

Lady comes to me and ask if we can talk. There is a misunderstanding, she says that I need to book a group in advance through a phone. I am trying to explain my perspective, but I am constantly interrupted, and not even tried to be heard. She even suggested with offended expression that we should go to another place.

By the way, there was more then enough of space outside for us to hang out. We didn't occupied any of inside space. What would be the reason for me not to bring the group straight 'from the street'? Is there a house rule threshold, or individual make up company rules based on personal feelings?

Back to case.

I tried to calmly explain my perspective, but cannot have a word, I am interrupted all the time. Finally I asked if she could stop talking over, and let me finish my sentence.

Well, shots fired.. I heard "no". She kept talking. We left avenue.

Madame, you are there to serve. Not to waste a company money. Not to be unreasonably toxic. Not to decide with your feelings who is worth enough serving to. Not to be lazy about handling extra 10 clients, someone pays you money for doing it.

Finally, you are not in a position to talk to people this way. On a human level.

I was nice, cooperative, open-minded, brought customers to company doors on repetitive...

Really nice place to study and alrighty service. The water is for free!! Nice big sandwiches! I think it would be worth more stars if only the waiter would bring your warm liquids at the table! I am aware that dutch hospitality when given from the locals is not splendid. But, the coffeeshop is small and it's not like the waiters would be running a marathon to go from one table to the counter. Even tho there is only one.

EDIT: the waiter just brought over my goodies to the table. This place is worth an extra star just because of him. I still think what I said about dutch...

I am very happy with the coffee here. Guys definitely know their stuff. I tried all of the filter options within two days. Staff is very friendly. The vibe is very nice, good music, not to loud so you can focus on your work or chat. The only flaw was not enough of staff in lunch time, clearly due to breaks, so waiting time, even to order was way to long. In fact, if I would not know how good this coffee is (I was there day before) I wouldn't wait. I saw few people actually leaving. The girl was doing her best tho', there was simply to many customers with...