Waterworld Aquapark — Attraction in Ōrākei

I went on the morning session yesterday at Brown's bay and experienced disgusting behaviour from staff. A "lifeguard" grabbed me from behind, lifted me by my life vest and threw me in the water while I was resting. I was totally shocked, felt assaulted and violated. The lifeguard also just ran off and did not check to see if I was okay after he pulled that stunt and when confronted, their excuse was "they're allowed to do that and it was part of the safety briefing". I was not told that during the safety briefing and did not receive a sincere apology when it was clear that I did not consent and did not appreciate what they did to me. When my group complained at the tent, another staff said that "lifeguards" tend to have a bit of fun and do that but we're allowed to say no. That is unbelievably ridiculous and a big health and safety hazard. I was not given the choice to say no. I was assaulted but it was all excused for the reason of "it's all just for fun." We're also all supposed to be physically distanced as much as possible and the only time I expect a lifeguard to physically handle me is when I am in danger and in need of help. Waterworld Aquapark, you say safety is your top priority and yet you allow your staff to run around recklessly and assault people and the biggest irony is that a "lifeguard" did that to me. How can you let irresponsible people be in charge of other people's lives? Unbelievable. Please review your health and safety regulations with your staff if you continue to operate in the future because the current situation is...

Went to the Karapiro one in December. There was no test first for if the children could even swim. Kids put on their own life jackets and staff did not check if they were on correctly. My son was given one that was adult size and we had to go back and swap it for a children's size. Staff giving safety briefing made no effort to gather participants first before beginning. Most participants were standing near by but did not even know she had started talking and were not listening. She spoke fast and quietly and made no effort to get anyone's attention. She was just going through the motions. She referred to specific parts of the obstacle course by their unique and gimmicky name e.g. "one at a time on the...wipeout.", but did not tell anyone first what the names were of the obstacles, so it meant nothing. How were the kids to know what each part is called? There were more staff members on land sitting around talking than actually out in the water or watching the kids. That being said, the kids had an amazing time and thankfully nobody was hurt. I would recommend that even if your kids are over the age of 9, you still watch them very closely yourself, because...

New Plymouth on 15 Jan 2023 - staff member (one at a time) manning the giant pillow launch take next to zero care to prevent potential serious accidents. Kids getting launched straight up instead of into the water, so they come down on their necks after somersaulting in the air. Also many miss the opportunity (after long queue) to get any air as they either slide off trying to get into position (poor or no instructions/corrections given) or the jumpers go too far forward so all energy transfer is lost. Some don't jump far enough and land on their necks as well - seems its safer to slide down onto your feet and fall forward onto the empty pillow instead of jumping onto it (when its empty). Even saw a large adult getting "jumped" by a small kid - of course it never worked, why would the life guard there not tell them to switch??!! Should have 2 life guards up there so there is more communication. Room for improvement, maybe make a video on your website explaining correct procedure in...