Spark Store The Palms — Attraction in Christchurch

I bought AirPods 4 from this store last week on Friday as a gift and when we opened them on Tuesday we discovered they were unusable due to their tiny size and constantly falling being a kid size AirPods for Adult ears When I went back to exchange them, the assistant manager was shockingly rude, dismissive, and outright refused to help—even after Spark customer care confirmed on the phone that I was entitled to a return, He even denied her request as well when she explained on phone to take them back Instead of assisting, he argued, acted arrogant, and accused me of lying. This is completely unacceptable behaviour for a customer-facing role. Thankfully, another Spark store resolved the issue immediately and with professionalism. He was so egoistic that he didn’t listen to Spark customer care people when they were ok with that as well as other stores had no issues taking them back. I will never return to this branch and strongly advise others...

I'm going to have to go 3 stars because I've had both good and average service here. The good being the young Indian guy who gave is fantastic service when we upgraded our phones. When ever we upgrade we get great service. Average being I had to bring my phone back for repair and I was never contacted to say it was back in the store. I just happened to be passing by and decided to pop in and check after 5 weeks. I was told "we tried to contact you" but I could show them on my call log that that definitely...

Called into spark in the Palms to purchase a new phone. I was served by Chris. He listened to what I wanted and went out of his way to comply with my wishes. It turned out more work for him as I wanted to change from 2deg to spark and keep my same number. Nothing was too much trouble for him. I huge thank you. Chris is a real asset to the company. Being an older person, it was a huge relief to be attended to by someone as patient and understanding as he was. ...