Kmart Rotorua — Attraction in North Island

We bought bicycle and found it faulty. When we took it back to kmart staff told to come back and they said their bike technician not there. Next day we received text message that bike has been assembled but when we went to pickup found that the fault was still there but the staff and manager were not ready to listen us. They said bike has been fixed by technician. We asked for written proof but refused to provide. We left bike there and approached to complaint to the head office department but not satisfactory answer. Overall, they was tried to put bike fault on us. After thousands of calls and emails we got our money back after 5 days. Very very bad customer service, store manager and shift manager (Zac) hopeless. Lack of knowledge to deal...

Staff were busy but willing to help once approached. Not the best customer experience if you're used to being greeted or offered help at shops. A few items were opened in the stationery aisle, which was disappointing because they were the only ones left. A lot of areas were considerably tidy with a few misplaced goods. They were sold out of some products. The anko wireless bluetooth earphones I'd purchased were not very good quality as the left earbud was cutting off sporadically, so I had to return and swap them and the new ones weren't any better as they were muffled after 5 minutes of use. All in all, you pay for what you get. Some products are good while others fall short on quality. I wouldn't make a trip just...

Very annoying how there are barely any products that are priced and u have to take everything to the pricing machines around the store.. aswell as the product in the beauty department, always low and product never replaced, weeks later!! An as for one of the store managers called Darren, well what a horrible experience, coming into the store maskless and having him stalk my partner and myself then literally detaining us until showing proof of exceptions, which would of been fine if he hadn’t been so rude and aggressive about it, also lying to us telling us he was a part owner in the kmart franchise!!! Yer right Darren!! Store managers need to be trained properly in how to deal with customers/people in a...