To be honest kinda disappointed. We came here to a concert and because of health problems i needed to be seated. I contacted the venue via e-mail and they were very nice + offered a couple of seats to us. The problem starts when we are offered seats in front of the stage...and after I said i wanted those because it was easier for me to walk to those...they decided to seat us on the right side of the stage. Behind a column. One expects to at least be able to see SOMETHING. When we contacted them to complain they said that people that pay more have priority over us with reduced mobility 😳 then why were those seats offered to us in the first place...? And why do they sit us behind a column when we have paid over 600kr per person for this concert???? And then we ended up having to be seated behind several groups of people that didn't even have seats reserved and that are STANDING all the time, which means I cannot see the stage/performances because i cannot stand :) First and last time i come to Rockefeller. It was very disappointing. Why don't u seat those with reduced mobility in the front and the ones that can stand behind? So everyone can see the stage and enjoy the artists?

Seriously, I hope they fix this issue. As long as it continues this way I will definitely not come back to this venue.

EDIT AFTER ROCKEFELLER ANSWERED: When i say seats in front of the stage i mean in the gallery. You know I mean that. And you told us that customers that pay more are the ones that get priority to seat there when we complained about it. So please, do not try to minimize my complaint just because english is not my mother tongye and I wrote "in fron of the stage" instead of "gallery". Do not offer something via email to then give us something else. And just for the record, my boyfriend (NORWEGIAN) is the one that asked about the seats etc, and he is the one that got told by the staff that people paying more are the ones allowed to be seated in the gallery, so no language misunderstanding there. Also why do you collect information about what is wrong with each person and why we ask for seats if then you do not plan accordingly...? Do not offer a service you cannot give, that is my point. And if you offer it, then make it work. Oh and one more thing. Where the people with reduced mobility were (me included), everyone could stand in front of me. So if they can stand for hours why are they getting seats in the first place? Literally no one around me was seated except me because I had no other choice.