Solaire Resort — Attraction in Parañaque

My family and company never recommend this hotel.

We bought the dinner and we didn't know this hotel is not allowed outside food. When we came into the hotel, the hotel guard guy and girl who are standing the casino back door were very rude and reckless. They stoped us out and didn't explain anything unclearly, asking just what our room number is. And made us just following them. We were very terrifying and felt so uncomfortable. We had to stand on the lobby for minutes not knowing what is happening for us. when we reached at the front dest, finally we were able to get it that the hotel is not allowed bring the outside food.

The front hotel staff, Julian Ann I am not so sure her name is, was very kind and helpful. I wanna say thanks to her. Except her anyone standing by there never tried to help us. And I totally understand the hotel policy is and respect. But the guard guys, their rude and unaccountable behavior made us feel very terrifying and bad. And the staff said the policy was written with the paper that we signed checkin in. Actually they were not explained at all before, but also they didn't explained any other hotel complimentary facility service at all.

After then, the hotel staff said, we cannot keep the food inside and we were able to eat at the food court only once. So the rude and terrifying guard forced us to follow him to the food court. We are not a criminal just like they treat us. Anyway we were able to have the food at the food court.

Suddenly the staff who looks like manager wearing glasses, she came to us we have to pay the fee 700bat.

We were so shocked again. What is going on again? They didn't explained at all that we have to pay the fee if we eat the outside food at the food court. So I said to her that I didn't hear anything about the fee if so you guys have to explain it earlier. Why you just come and ask the fee when we just start to eat. They must be watching us the video for sure, following us. Thats so creepy. After all she didn't charge the fee. She didn't say any sorry about it just came and asked us charging fee 700bat. But Isn't it ridiculous? We all stopped eating. Actually we cant eat anymore.

Is this the service of 5 star hotel? Never!! I have never seen this horrible hotel.

This hotel staffs, they don't communicate each other well. And they, who I faced through this unpleasant situation, were so rude and objectionable, the guard guys who are at the casino door and especially the manager woman I don't know what her position is exactly, her attitude showed us the worst service. She never introduced herself, abruptly came to us to ask the money. They all were never sorry. If anyone who can't speak English visit this hotel alone, this hotel staffs would have done more terrible thing, and it's so terrible to think about it.

And also we ate the chicken the earlier the day where is named Americano on the food courts. The chicken was not cooked well, the chicken was very raw even bleeding inside. But we didnt claimed any of it. We just stopped eating. So at that time I said to her the manager what we ate the earlier day at Americano. She has just pretended not hearing ignored and gone. She never answered and we couldn't heard the answer about that.

We have been visited sort of hotel all around world. This hotel guys service is the worst in the world. Never recommend. Worst service ever. Who knows they only are kind to the filipino. But cleaning guys who is at the food court and room cleaning staff, only they showed better service, which is we never felt from that manager and any other front dest staffs.

If you guys want to go casino just stay any other good hotel near by this hotel. They are way better than this...

I had high expectations of Solaire Resort in Entertainment City after a great stay last March with no complaints. Unfortunately, this year’s experience was different.

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Pros: Upon arrival, after a long flight from the United States and being robbed at the airport by officials, the lady at check-in was wonderful, upgrading me to the 11th floor with a stunning view of Manila Bay. Nearly all staff were exceptional, especially Jayvee, the Garden Buffet manager, and the entire buffet team. Their service alone made me reconsider returning. The Garden Cafe was also a great experience daily, with outstanding service from Arc and Patrick, who remembered me from last year.

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Jayvee went above and beyond to make my stay better. He brought out something special for us to celebrate an occasion, had great conversations with us, and noticed when I was not feeling well one morning. He then surprised me with ginger honey tea to help me feel better.

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Solaire staff generally excel in customer service, with many remembering my name, though it took nearly a week for room service to correct my name in their system.

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Cons: My room had a beautiful view but poor shower drainage, causing water to pool incorrectly and flood the bathroom if not careful. Despite requesting untucked blankets due to an injured hand, housekeeping continued tucking them in daily.

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I booked my stay for nearly $7,000 USD and was excited to learn about the 12th anniversary celebration featuring Michelin starred chefs. However, Yakumi’s event was a major disappointment, tiny portions, mediocre food, and a steep 26,000 PHP cost, leaving me frustrated and hungry. There was no clear indication it was a tasting menu rather than a full dinner.

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Dining was overall disappointing. Water Side served me a flank steak instead of the ribeye I ordered, insisting it was correct. Finestra, which was excellent last year, served me an over salted, poorly cooked 12,000 PHP M5 Ribeye. Instead of confirming doneness with a gauge, they are just back there rolling the dice on the doneness. They threw it into a pan and overcooked both sides instead of heating it evenly in an oven. Their mango juice tasted fermented, and staff seemed annoyed rather than accommodating. Surprisingly, in room dining outperformed Finestra, though food delivery was inconsistent, my Yakumi order was cold, and my sashimi was warm as it was not placed on ice like last year, unlike last year’s perfect service.

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The bed, initially comfortable, left me with severe back pain by the end of my first week, forcing me to sleep on the floor to feel better.

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Management listens to complaints but only offers apologies without meaningful accommodations, which is frustrating. They do a lot of apologizing but offer nothing in return, which only brings back the frustration of the issues and makes me feel unheard.

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Casino Experience: Baccarat is abundant, with tables as far as the eye can see and a separate quiet Baccarat lounge downstairs. However, the version of Baccarat available to non VIP players is one of the worst for a real non bonus Baccarat player. Getting paid half on 2 card or 3 card banker wins that equal 6 makes the game not worth playing. However, the dealers here are very professional compared to those in Las Vegas, which is a positive. However, the dealers are far more professional than those in Las Vegas.

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Overall, I am disappointed with my stay. While the service from most staff remains top tier, the dining and accommodations left much to be desired. I still have a few days left, hopefully they will be stress free...

Solaire Manila is a masterpiece of elegance and sophistication, offering an unrivaled luxury experience in the heart of Entertainment City. From the moment I stepped into the grand lobby, I was greeted with warm smiles and impeccable service, setting the tone for an unforgettable stay.

The rooms at Solaire are nothing short of spectacular. Spacious, exquisitely designed, and offering breathtaking views of Manila Bay, each room is a haven of comfort and opulence. The plush bedding, high-end amenities, and meticulous attention to detail create an atmosphere of pure indulgence. The housekeeping team ensures that everything remains pristine, adding a personal touch to their service that makes guests feel truly special.

The dining options at Solaire are world-class. Whether you're craving international flavors, authentic Filipino cuisine, or a fine-dining experience, the hotel's array of restaurants will exceed your expectations. My personal favorite was Finestra, where I enjoyed an incredible Italian meal with impeccable service and an ambiance that exuded luxury.

Solaire’s casino is another highlight, offering a vibrant and thrilling gaming experience. The variety of games, professional staff, and the elegant setting make it one of the best casinos in the country. Even if you’re not into gaming, the entertainment options available, including live performances and events, ensure there is never a dull moment.

The resort’s facilities, including a state-of-the-art fitness center, a relaxing spa, and a stunning outdoor pool, provide the perfect balance of relaxation and recreation. Whether you’re unwinding at the spa or lounging by the poolside with a refreshing cocktail, Solaire ensures a rejuvenating experience.

What truly sets Solaire apart is its commitment to exceptional service. Every staff member, from the concierge to the restaurant servers, goes above and beyond to ensure guests have a flawless experience. Their warmth, professionalism, and attention to detail make a lasting impression.

If you're looking for the ultimate luxury getaway in Manila, Solaire is the perfect destination. Every aspect of this hotel, from the lavish accommodations to the world-class dining and entertainment, guarantees an experience that is nothing short of extraordinary. I cannot recommend it...