Kayak Explorers

Before you book, check the tides. When we arrived we were told the tide was low and the tour would be a bit different - initially I didn't think anything of it because I was happy with whatever the experience. However, the tide was very rough and slightly dangerous - on the second cave we entered we were capsized by the riptide amongst rocks (I bashed my body and head a bit and we weren't wearing helmets). We then couldn't go into any other caves because they realised it was too dangerous, and this was not the experience we had booked. We also booked with Kayak Explorers especially because of the snorkelling. However, because of the tide we also couldn't do this. We should absolutely have been told in advance that this would be the case (all tides can be predicted and checked on apps/online etc.), and at least offered a reduction in cost or the offer to change our minds. What's more, we were given 'waterproof' bags for our phones on the kayak. Turns out these are not so waterproof and at the end of the trip, discovered our phones lying in a puddle of water. Unfortunately mine no longer charges properly. I believe this has the opportunity to be a great tour if and when you are there in the right circumstances.