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Porto Palácio Hotel by The Editory

Portugal PortoPorto Palácio Hotel by The Editory

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This is a 3/4* with 5* pricing. This hotel needs a refurb. Only the lobby has had a facelift and the photos online are deceiving on that basis. You can tell that this was luxurious once, but I wouldn't say this was a 5* location anymore. The service is lacking too, unfortunately. Rooms: We had to move rooms on day 1 as our air con leaked all over the carpet as we walked into the room (1118). We had to sit around in the room with our suitcases while we waited to be told if we could stay in the room or not. We were eventually told to move after about 90 mins of the engineer trying to stop the leaking. The second room (1106) had issues with the TV. We reported it the next day and they did nothing about it. We honestly couldn't be bothered to move rooms again so just put up with it for the week. We received no apology or gesture for any of these issues despite the obvious inconvenience and raising it several times. Also, you can hear the lifts going up and down the building all day and all night, which is very annoying. The hotel is on the final landing approach to Porto airport, so you can expect to hear planes all day/night. If you're sensitive to noise, this might not be the place for you. Bed mattresses are comfortable. Pillows are a bit hit and miss, but overall sleep quality is good. The carpets are wrecked and in need of replacement. Service: Breakfast here is where the service is strange and lacking. You provide your room number, get seated and then it's a buffet - as normal. However, you have to either get up and find somebody to get you a coffee or try and make eye contact / flag down a server to get a coffee to the table. There's no proactive service at all. The only day we noticed an improvement was when a general manager was working the breakfast shift. For a 5* hotel, it's really poor. After a week, this becomes quite tiring and infuriating. If your staff aren't willing to pour coffee for people, then just make it self service?! The breakfast itself is fine - pastries, fruit etc. If you're looking for a decent British/Irish style cooked breakfast, however, don't bother with it. Amenities: Very well appointed gym in the basement (-2). We didn't try the bar, but it's situated in the lobby and it looks very nice from what we could see.

Libby Mimnagh

As you approach this beautiful 5* hotel you will be welcomed at the entrance by the friendly staff and you can feel the luxurious customer service from the start of your stay. The hotel has a luxurious reception area and 5* service including luggage delivered to your room, guest room service and cleaning twice a day. The hotel is located just 30-40 minute walk from the centre of porto town and there is the option to get a taxi. The coast is also a (45 minutes) walk or taxi (7 minutes), where you can enjoy the pleasant beach. The hotel offers food all day and evening and room service is a treat, ranging from around 15 euro for a starter / main course 20 – 30 euro. The breakfast is highly recommended and is of a very high standard, offering fresh salmon, healthy cereals, eggs, breads and hot food selection. The hotel rooms are luxurious, and extremely comfortable and include a separate bathroom and toilet room, a desk and chair, spa robe and slippers and comfortable bedding. A room with the city/sea view is also highly recommended, one of the best views imaginable from a hotel room. All rooms have access to a fast wifi which is a real bonus for anyone on business. The hotel offers facilities including gym, pool and spa which includes a steam room, shower with different features, indoor swimming pool, hot tub, treatments, relaxation area and a sauna. One of the most spectacular features is the terrace view, you can enjoy a well made cocktail while looking over Porto at sunset, something you have to experience! The staff in the hotel are extremely friendly and welcoming and speak english. A fantastic hotel, definitely worth staying on your trip to Porto.

Reece Iveson Videography

Absolutely adored this hotel! Great service throughout - although the lobby bar was under staffed and service very slow, even though hit wasn’t busy. Incredible rooftop bar. The branding of this hotel and the room design, layout and views were stunning! A great spa area and gym are onsite (but not part of the hotel). Breakfast is great too. The hotel is in the business district so away from the touristic sights - so bear that in mind. I didn’t mind walking / taking cabs.

Ciara Hassan

Great facilities and friendly staff. Amazing breakfast

Nuno Bon de Sousa

Spent a night at Porto Palácio and completely enjoyed it. Staff was super helpful, parked my car, carried my luggage to my room and printed some documents I needed for a meeting. I had two rooms, very clean and comfortable. Rooms had a mini bar, coffee and tea maker, safe and iron and ironing board. Room service was delicious. The 19th floor bar was awesome, great views, staff, and ambiance. Will definitely stay again, highly recommend.

Keith Stewart

Hôtel 5 étoiles à mi chemin du centre historique de porto et à mi chemin de la mer Belle chambre et spacieuse avec une belle vue sur la ville et avec une baignoire et toilettes séparées Une terrasse panoramique et bar au 19 eme étage avec une vue incroyable sur la ville À votre arrivée on vous offre le verre de Porto et vous pouvez également observer un magnifique coucher de soleil Personnel disponible à votre écoute chaleureux souriant et qui a fait l’effort de parler Français En cas de problème un technicien vient vous régler les problèmes de Chromcast un agent d’entretien vient vous déposer du PQ De jour comme de nuit Piscine dans l’hôtel mais attention ⚠️ il vous faut un bonnet de bain Salle de sport et spa à votre disposition Superbe séjour magnifique à prix raisonnable au vu des prestations proposées et la qualité de service J’adore ❤️❤️❤️

Margot Dab

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Address

Av. da Boavista 1269, 4100-130 Porto, Portugal

Map

Phone

+351 22 608 6600

Call

Website

editoryhotels.com

Visit

Overview

4.5

(1.6K reviews)

This is a 3/4* with 5* pricing. This hotel needs a refurb. Only the lobby has had a facelift and the photos online are deceiving on that basis. You can tell that this was luxurious once, but I wouldn't say this was a 5* location anymore. The service is lacking too, unfortunately. Rooms: We had to move rooms on day 1 as our air con leaked all over the carpet as we walked into the room (1118). We had to sit around in the room with our suitcases while we waited to be told if we could stay in the room or not. We were eventually told to move after about 90 mins of the engineer trying to stop the leaking. The second room (1106) had issues with the TV. We reported it the next day and they did nothing about it. We honestly couldn't be bothered to move rooms again so just put up with it for the week. We received no apology or gesture for any of these issues despite the obvious inconvenience and raising it several times. Also, you can hear the lifts going up and down the building all day and all night, which is very annoying. The hotel is on the final landing approach to Porto airport, so you can expect to hear planes all day/night. If you're sensitive to noise, this might not be the place for you. Bed mattresses are comfortable. Pillows are a bit hit and miss, but overall sleep quality is good. The carpets are wrecked and in need of replacement. Service: Breakfast here is where the service is strange and lacking. You provide your room number, get seated and then it's a buffet - as normal. However, you have to either get up and find somebody to get you a coffee or try and make eye contact / flag down a server to get a coffee to the table. There's no proactive service at all. The only day we noticed an improvement was when a general manager was working the breakfast shift. For a 5* hotel, it's really poor. After a week, this becomes quite tiring and infuriating. If your staff aren't willing to pour coffee for people, then just make it self service?! The breakfast itself is fine - pastries, fruit etc. If you're looking for a decent British/Irish style cooked breakfast, however, don't bother with it. Amenities: Very well appointed gym in the basement (-2). We didn't try the bar, but it's situated in the lobby and it looks very nice from what we could see.

Libby Mimnagh

As you approach this beautiful 5* hotel you will be welcomed at the entrance by the friendly staff and you can feel the luxurious customer service from the start of your stay. The hotel has a luxurious reception area and 5* service including luggage delivered to your room, guest room service and cleaning twice a day. The hotel is located just 30-40 minute walk from the centre of porto town and there is the option to get a taxi. The coast is also a (45 minutes) walk or taxi (7 minutes), where you can enjoy the pleasant beach. The hotel offers food all day and evening and room service is a treat, ranging from around 15 euro for a starter / main course 20 – 30 euro. The breakfast is highly recommended and is of a very high standard, offering fresh salmon, healthy cereals, eggs, breads and hot food selection. The hotel rooms are luxurious, and extremely comfortable and include a separate bathroom and toilet room, a desk and chair, spa robe and slippers and comfortable bedding. A room with the city/sea view is also highly recommended, one of the best views imaginable from a hotel room. All rooms have access to a fast wifi which is a real bonus for anyone on business. The hotel offers facilities including gym, pool and spa which includes a steam room, shower with different features, indoor swimming pool, hot tub, treatments, relaxation area and a sauna. One of the most spectacular features is the terrace view, you can enjoy a well made cocktail while looking over Porto at sunset, something you have to experience! The staff in the hotel are extremely friendly and welcoming and speak english. A fantastic hotel, definitely worth staying on your trip to Porto.

Reece Iveson Videography

Absolutely adored this hotel! Great service throughout - although the lobby bar was under staffed and service very slow, even though hit wasn’t busy. Incredible rooftop bar. The branding of this hotel and the room design, layout and views were stunning! A great spa area and gym are onsite (but not part of the hotel). Breakfast is great too. The hotel is in the business district so away from the touristic sights - so bear that in mind. I didn’t mind walking / taking cabs.

Ciara Hassan

Great facilities and friendly staff. Amazing breakfast

Nuno Bon de Sousa

Spent a night at Porto Palácio and completely enjoyed it. Staff was super helpful, parked my car, carried my luggage to my room and printed some documents I needed for a meeting. I had two rooms, very clean and comfortable. Rooms had a mini bar, coffee and tea maker, safe and iron and ironing board. Room service was delicious. The 19th floor bar was awesome, great views, staff, and ambiance. Will definitely stay again, highly recommend.

Keith Stewart

Hôtel 5 étoiles à mi chemin du centre historique de porto et à mi chemin de la mer Belle chambre et spacieuse avec une belle vue sur la ville et avec une baignoire et toilettes séparées Une terrasse panoramique et bar au 19 eme étage avec une vue incroyable sur la ville À votre arrivée on vous offre le verre de Porto et vous pouvez également observer un magnifique coucher de soleil Personnel disponible à votre écoute chaleureux souriant et qui a fait l’effort de parler Français En cas de problème un technicien vient vous régler les problèmes de Chromcast un agent d’entretien vient vous déposer du PQ De jour comme de nuit Piscine dans l’hôtel mais attention ⚠️ il vous faut un bonnet de bain Salle de sport et spa à votre disposition Superbe séjour magnifique à prix raisonnable au vu des prestations proposées et la qualité de service J’adore ❤️❤️❤️

Margot Dab

Porto Palácio Hotel by The Editory

Plan your stay

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The Coolest Hotels You Haven't Heard Of (Yet)

Trending Stays Worth the Hype in Porto

Posts

Great facilities and friendly staff. Amazing breakfast

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Mercado Bom Sucesso

Casa da Música

Jardim Botânico do Porto | Museu de História Natural e da Ciência da U.Porto

Sheraton Porto Hotel & Spa

HF Tuela Porto

BessaHotel Boavista

Galeria da Biodiversidade

Portus Cale Hotel

Campo Alegre Theatre

House of the Arts

Nearby Restaurants Of Porto Palácio Hotel by The Editory

Casa Agrícola

Madureira's Campo Alegre

Churrasqueira Rotunda da Boavista

Luzzo Pizzaria

bbgourmet Boavista

Meidin Pizzeria

The Dog — Cachorrinhos

McDonald's - Boavista

Il Fornaio 178

Tia Aninhas

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Overview

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Great facilities and friendly staff. Amazing breakfast