MediaMarkt — Attraction in Alicante

My recent purchase of a Samsung S24 from MediaMarkt in Valencia was an absolute delight, and I felt compelled to share my overwhelmingly positive experience. The product itself is truly amazing, exceeding all my expectations with its sleek design, impressive camera capabilities, and lightning-fast performance. It's clear that Samsung has delivered another exceptional piece of technology. However, what truly elevated my shopping experience was the exceptional service provided by the MediaMarkt staff. From the moment I entered the store, I was greeted with genuine warmth and attentiveness. The employees I interacted with were incredibly knowledgeable about the various phone models, patiently answering all my questions and providing insightful comparisons to help me make the best choice. Their expertise and willingness to assist were truly commendable. Specifically, one staff member (whose name I unfortunately didn't catch) went above and beyond to ensure I was completely satisfied. They took the time to explain all the features of the Samsung S24, helped me set it up, and even offered helpful tips for transferring my data from my old phone. Their friendly and professional demeanor made the entire process smooth and enjoyable. It's refreshing to encounter such dedicated and helpful staff who genuinely seem to care about the customer experience. This positive interaction has definitely solidified my loyalty to MediaMarkt in Valencia, and I would wholeheartedly recommend them to anyone looking for excellent products and outstanding customer service. The combination of a fantastic product like the Samsung S24 and the exceptional staff at this location makes for a truly winning...

I order 11 days ago 3 things, 2 were in the shop, 1needed 3-4 days to come. Thye told me delivery will be done together. 2 days after the delivery I noticed the my phone number is wrong, so I went once again to the shop and asked them to update my number, I left all details again. 1 week later since there was no info nothing about my delivery I called the call center and asked about the delivery, they told me they will get in touch with the shop and contact me. 1 day later indeed the shop send an email and told me they have no number so they could contact me (!!!) But thye had my 2000 euro and my email interesting. I send my number in the email again and was told delivery will be done by next day. Next day 10th day after order I was waiting again nobody came, no contact, I rented a car again went to the shop and asked - the lady called the driver and he answered - in could call because I don't have the number of the client so I ssint deliver. A supervisor came , not intrested in my story and not interested in apologizing but she took the number AGAIN and said today 9.00 someone will come.. it's 11.00 nobody came. Phone of the shop in the email is not working . After 11 day still no delivery for sure thye don't have my number. Beware of this shop. O points. Edit: 11.30 delivery came and the delivery guys get 5 points, they also made the assembly and were very professional. The customer service in the shop should...

I ordered an ipad by error before Christmas, I contacted them to return my order as due to COVID restrictions I could not travel to the shop to return the ipad. Since 3rd January I have called, emailed (about 6 times), chatted online, Facebook messages and completed their web form and they keep telling me they will contact me to collect my order and then process my refund (its now 12 January and no one has got back to me). Their customer service is terrible, they do not honour returns policy and they will now tell me that it is too late to return my goods even though I originally asked to return the goods well in the 30 day period. Thats 400€ I'll probably never get back. They keep telling me that the Alicante shop have my details and will call me to arrange collection but its been almost 2 weeks and I still haven't heard anything from them even though I keep pushing for it. The last woman I spoke to on the phone told me because it was delivered 11th December, it is now too late to return it. Even though I first asked to return it on...