Dear Hürlimann team,

I feel I need to share after my experience in the spa week before last. I was hoping for a relaxing pampering experience but it is not what was to be.

Before anything the extra cost added to the voucher. I don't really care that you "only have to guarantee the price for a year"... Having to pay an extra 8 CHF plus the 3chf at the entrance for a package that was a present from before COVID time is not a very nice commercial move.i feel you should honour vouchers as they were issued.

First the robe and towel. I was booked for a day spa with massage. As recommended I arrived around 90 minutes before my first treatment. I was given a robe and a hand towel. Needless to say after enjoying the Roman bath area and my first treatment they were both rather moist. By the end of the day they were both wet and uncomfortable, including the robe pockets, meaning the book I had taken with me to fill the time between treatments/relax after the baths got very damp too. I was in effect very disappointed they were no stations to swap my soaked towel for a dry one giving me no other option than rely on my robe to"dry" me off (without much success).

Second the actual treatments: I was disappointed with the spread of them as I expected basically a flowing experience from one to the next and the next. Instead I had a wait in between of respectively 45 and 20 minutes. It completely broke the potential relaxing flow of it. I'm sure it's normal by your standards but it was not made clear on booking that it would be so. Also unclear was the clothing expectations (no option for disposable underwear) which caused confusion for my first treatment (peeling). Second treatment was called a clay wrap...for which I was bundled with a (lovely American, but I had never met her before) lady in a room with a bowl of Rassoul to spread on myself then awkwardly ask the lady if she would do my back) we then waited for the stream and the shower. So not the relaxing "wrap" (on a bed, smothered in clay wrapped in warm towels) I have experienced in other spas. Finally the pouch massage. I was taken into a treatment room with 2 beds by a lady with a lovely Spanish accent. I took off my swim suit and laid on the table naked. I had only just put my face down into the inflatable headrest that I heard 2 make voices entering the room. Male masseurs I have no problem with. Being naked next to a naked man I have never met before without any warning, honestly, not really acceptable without warning. In all the spas I have been before double treatment rooms are used only for people who came together. Add to that the over enthusiasm of the masseuse on my left upper arm which I asked her to stop because she was hurting me (it left me with a significant bruise)... Not the relaxing experience I was looking forward to. The Roman baths experience, although very well put together is actually pretty noisy and sadly some customers did not really respect the quiet/relaxing atmosphere (super agitated/splashing around the gentle exercise pool... And the couple who was clearly "enjoying each other" more than the showers into the peeling area).

Overall the treatment part made me feel like some animal on a conveyor belt, without a sense of pampering or luxury. Having read through other comments I realise it could have been worse as at least it was not "that busy"on the day of my visit.

Add to that the screeching babies I was not expecting to find in the thermal bath, the whole thing failed to send me home relaxed and pampered unlike many other spas and thermal bad I have experienced before with a similar or lower pricetag.

So sadly I must say I will not return, not will I recommend it. Is a great shame because it could have been a brilliant experience... Instead it was average.

PS: this message was sent to you on 4th April and you did not respond....