June 2024 First time back at MK casino in a few years. A lot has changed in some areas but not for the better I’m afraid.

Positives

• The food we had was tasty and had a decent amount of choices. Staff in this area were friendly and helpful.

Negatives -Scruffy. No dress code and it comes across like a betting shop sometimes.

• Wayyyy too many double 00 roulette tables. I think I only saw one single 0 table and that had fairly high minimum bets. A seasoned gambler knows that it’s a greedy con made by casinos to increase their edge. Saps the fun out of playing. A lot of our team grew bored quickly as things were too expensive. Blackjack also had expensive minimum's.
• No crapps table. This is one of the best casino games and it’s shocking there isn’t one especially as it’s such a social game.
• Staff / customer service is abysmal. For the amount of money you spend, you’d expect staff service to be good. The staff in the restaurant were great but everywhere else in the casino it was awful. Everyone we spoke to really didn’t seem happy to be there. No one on the desks for the cloakroom. Dealers and pit bosses couldn’t be more miserable.
• Bar had long waits. One member of staff on a Saturday night trying to serve multiple customers.
• Atmosphere a bit dull. Many years ago, the casino was full of people and energy. Now it seems seedy, greedy and run down. I think the high prices have driven the masses away.

It’s a real shame because many years ago, this casino was incredible. We would go every Saturday and always have a decent night. It’s now too expensive, the games are changing for the worse as stakes and house edges are increasing and the general atmosphere, customer service and scruffiness is poor.

If you are looking for casinos in the local area, I would advise you go to the Luton Casino as the service and game offers are considerably better. There is also a better atmosphere there with a slightly more upmarket vibe.