Five Guys Burgers and Fries Milton Keynes Xscape — Restaurant in Central Milton Keynes

Unfortunately, I wish I could give them 0 stars.

Extremely poor, avoid at all costs, staffs rude, poor, being disrespectful and foods was awfully poor, and this Five guys doesn’t share the same high quality, friendly service and food, as the one I am most familiar with at Xscape , which I’ve ordered from on many occasions, with no problems till yesterday.

This shop should be ashamed, compared to the other one at Midsummer, the people running it give Five guys as a company a bad name and those people in there don’t care about you. They were busy chatting while cooking burger and fries. Imagine what if something coming from their mouth onto our foods such as chewing gum etc..... Unacceptable. They don’t meet standards as we usually order from other Five guys.

We ordered two bacon cheeseburgers and large fries to share it came to £31.10 with a drink. I am very unhappy with our order. The burgers are so expensive and doesn't even taste good so what's the point of overpaying too much. one burger provided TOO MUCH MAYO and made mess while we ate and stressed by this. Then I went to ask 2 managers and a staff to make another because it's ridiculous. And then guess what, they gave me double cheeseburger without mayo. Until I ate, suddenly beef was way overcooked. bun wasn't cooked soggy buns. Manager and Staffs don't care about you and won't meet your expectations. I asked them again and why can't they cook properly or stop chatting to avoid those issues and not wasting high quality beef burger which its not. They rolled their eyes at my simple and honest response and offered to make another double cheese burger again. I refused because I don't trust them cooking burger again after 2nd times. I demanded 2 milkshake for exchange because I thought it would sound fair based on their mistakes. its same price as a double cheese burger. They REFUSED. I'm shocked and felt disrespected. continue refused and begged me to reorder burger again and again till I changed my mind because their attitudes are terrible and so rude. I demanded a refund. They refused for that as well. Unbelievable behaviour from them. Prices at there are rip off, Worst fries I've ever had. I received a bag full of bits and pieces overcooked and undercooked instead of nice whole proper fries. Horrible hygiene from there and staffs/managers because some of them didnt washed their hands after cleaned floors/tables and went to toilet but didnt wash their hands properly. its impossible to was properly in short of time between this and cooking afterward.

We only consumed about a quarter of the portion before we had to quit. This is by far the worst meal out I've had in a long time My food end up in the bin by staffs and treated us like nothing... waste of money and time! I will never recommend or go there again.

4 hours later I was throwing up. Clearly they are not handling the food properly and care. I've been sick all night with likely food poisoning. I was so hungry all night as well. I wished I would go to other Five guys or McDonald's or if they have Shake Shack in Milton Keynes, because they tasted way better than this horrible Five Guys in Xscape. Or cook myself high quality burgers at home to save money and hassles from them!!!

No photos provided because I still feel offended by their behaviour and attitudes. I could have just been unlucky on that particular day but there's no need for them to treat us as customer badly because we paid for it and we allowed to complain because end of the day, its our money and we chose what's right...

First time I went to this chain after hearing the hype from others. Excuse the length. I find it hard to write anything short which is why I rarely Twitter.

Firstly, the burger reminded me of those back in the day at Wimpy, i.e. grease with a side of burger. It comes wrapped in foil which I used as my plate as I didn't have a tray even though I said I was eating in. When I took it out and tipped it on it's side to eat it, a flood of grease coated my hand drowned the foil. RIP foil. I could float an entire potato fry in it to highlight the amount. The taste was bearable albeit overdone. Simply having the cheese, vegetables, and sauce in a bun would have made it a much better. I have had better out of date ropey looking freezer burgers from Sainsburys that were tastier.

Secondly, the fries. I got the Five Guys style fries which tasted okay although quite a number looked like they were made from discoloured parts of a potato that was off. Also, the salt. OMFG, the salt level was insane. Enough to salt all of the nation's roads when our next 1cm of snow arrives that will surely disrupt all travel infrastructure to the point were we will break down and cry while blaming it on Brexit, immigrants, or some other nonsense BS. I ordered a medium set of fries which was never explained that they could easily feed the 5000 without the need of any magical hocus pocus..

Thirdly, the shake. I got a strawberry and banana mix. It was fine. A shake is a shake. You can't really get that wrong )I hope). The 1 star on this review is for the shake.

Fourthly, the guy behind the counter. I entered and stood waiting (no queue) for a while as he tapped and typed on the till thinking he was simply finishing off a previous order. He carried on typing at a furious pace, heated in style, what seemed like the next instalment of Harold Pothead. He eventually stopped, perhaps needing a rest or taking a breath. I was still not acknowledged. After almost 6 minutes, I had to prompt him to serve me which he did with no fuss telling me my ticket number and that my meal when ready will be called out.

Fifthly, the music was very loud, unnecessarily so for the size of the establishment, so it was very hard to hear when meal numbers were called out. By this point I wasn't the only customer to keep checking if a called out number related to our receipt. Worse still was the music selection. Now I am a musician who creates for film/TV so perhaps I'm being snobbish although my work does mean I need to find favour in a large variety of genres, but this music was appalling. I mean not just bad, but horrid, terrible, and the crappiest of the crap. I've kicked out bands, when judging band competitions, that were way better. I can only presume this is the case in an attempt to distract your senses from the average tasteless burgers.

Finally, the price. WTH. I mean what the total insane BS is going on here!!! I could have easily gone next door to the Subway and bought 3 foot long tasty subs for the price, but I wanted to try the Five Guys hype at least once. It is a good thing I can claim this back on expenses.

So never again unless someone else is paying and I can bring in my own food such as the manky KFC a couple of doors down. For shame I say. ...

Very good burgers which you can order any toppings you like from a menu of about 20 items. Watch out for the size of the fries. We ordered a medium portion each first time we went there, which was way too much. One small ("Little") portion is enough for two of us at lunchtime, although we are not huge eaters to be fair.

Operates an order at the till on the way in, wait for your number to be called ordering system

Only downside is it can be a bit noisy sometimes - combination of loud music and loud customers - stopped me hearing my number being called last time.

Edit: Drops from four to three stars for me. Great food but unnecessarily loud. The music used to be very loud. I think they’ve turned it down a bit. Now it’s just annoying rather than deafening. All I can hear now are the drums and cymbals! Might as well turn it off.

Edit: 3 years later. Music is getting louder again and it's mainly boomer music. Also, I find it really annoying when I ask for onions (as opposed to grilled onions, which are also on the menu) when they ask me if I meant onions or grilled onions every time. I can read. I saw onions on the menu, so I asked for onions. If I wanted grilled onions I'd ask for those. I believe the staff are trained to do this. Trained to be annoying. Now that's...