wagamama milton keynes xscape — Restaurant in Milton Keynes

Came here a few months ago and received lovely service from Tony but after my last experience I won’t be returning to this wagamama.

Upon arrival there was a queue out the door but we didn’t mind the wait. Odd thing to note one of the servers told a table of 2 to say they’re a table of 4 to “get a better table” seemed a bit odd but if that’s how they do things I guess it is what it is.

We were seated right by the toilets but requested to move which wasn’t a problem. It wasn’t until after we ordered where things were doing wrong.

We requested the sakura gin and tonic but asked to swap tonic for lemonade because quinine (the main flavouring in tonic doesn’t react well with me). Our server told us this wasn’t a problem at all.

Our food came before our drinks so we chased them up. When the drinks came out the gin came with tonic, which had I of drank I would have been very unwell but luckily the can of sprite next to the full gin gave it away. We asked the person who brought the drinks what had happened and he said that “my manager won’t let you swap it”. We thought that was really odd so we spoke to the manager.

The manager, Nicole, came out and never have both myself and my boyfriend who are both managers in hospitality have seen or received such service.

She told us she didn’t want to swap it because of the headache she would get trying to note it down to the big bosses. Nicole also said wagamamas “don’t do things like that” despite the fact i’ve been to the other 2 wagamamas in MK and one in hereford and they didn’t have an issue there as well as last time I came to this one, they had done it with no issue! Nicole told us we can’t order something that isn’t on the menu (the lemonade is on the menu) and we aren’t allowed to swap something. This was odd because kitchen swapped something on my dish and it wasn’t an issue. Lemonade is cheaper than tonic and had nicole of noted down the change, it wouldn’t have “affected her stocks”. When being told we aren’t allowed to change anything I asked, so if someone has an allergy or intolerance to one thing they can’t substitute it with something else and she straight up said no… if you have an allergy don’t both going here.

Her attitude was appalling and I have never seen anything like it. I’ve worked in hospitality for 4 years and my boyfriend has for 8 and if any of my staff or someone on my management team spoke to a guest like that I would be shocked and appalled. When speaking to her at the end we raised this with her and she stormed off and walked away. Great customer service! Working in hospitality isn’t easy no but the worst thing you could EVER do is walk away from a guest cause your feelings got hurt. If you don’t like what’s being said about the way you spoke to us, don’t speak to us like that it’s pretty simple actually.

To top it all of she didn’t even take the drink we didn’t even have in the end off the menu. it wasn’t until we asked for it to be taken off until it was removed.

It wasn’t a cheap meal and honestly the worst experience we’ve ever had. We have filled out a complaint form online but yet to hear back.

Simply won’t be returning and telling others to go elsewhere because no one wants to be spoken to like dirt or made to feel like an...

Alright, let’s talk about Wagamama in the Xscape Centre, Milton Keynes. Now, you might think, "Oh great, another restaurant next to a shopping mall. How exciting." But this place? Stunning. Seriously, despite its location near retail chaos, the atmosphere inside is so calm and inviting you almost forget you’re a stone’s throw away from a climbing wall and an arcade.

The food is exactly what you'd expect from Wagamama—tasty and fresh, like it was made with actual care. Whether you're going for the classic chicken katsu curry, a ramen that warms you from the inside out, or something fiery like their chilli squid, it’s all fantastic. It comes out quickly, piping hot, and full of flavor.

Service? Spot on. The staff are genuinely lovely—helpful, attentive, and not the kind of people who check on you every five seconds like you’re incapable of eating by yourself. They know when to show up and when to leave you to enjoy your meal in peace.

And the QR code payment system? Brilliant. Scan, pay, done. It’s almost like magic, and it makes the whole experience feel even smoother and quicker.

Toilets? Clean. That’s it. No complaints, no dodgy smells—just clean, modern facilities, which is rare enough to mention.

Now, here’s the thing: this is the second Wagamama I’ve visited in Milton Keynes, and honestly, it has potential to be the best one. I’ll definitely be back to double-check—purely for research, of course. So yeah, if you’re anywhere near Xscape and need some food that won’t let you down, Wagamama...

Wagamama xscape review

Wagamama has become a go-to spot for me, having visited a couple of times with friends and family. Initially introduced to their fantastic starters by a friend, my last visit truly stood out due to the outstanding service provided by the staff. The saying is true – great staff makes a great experience.

On this particular occasion, my son was in the mood for noodles, so we headed to Wagamama, even though it's not typically at the top of my list. That day, we were fortunate to have Tony serving our table. His kindness and friendliness added a special touch to our dining experience. When we placed our order, Tony pleasantly surprised us by stating that the boys' noodles were on him. Despite my attempts to pay, he refused and continued to provide exceptional, joy-filled service throughout our meal. Tony's upbeat and active approach to his job truly made a difference.

Aside from the service, Wagamama's cauliflower starter and other appetizers are a delight. The fresh juices complement the meal perfectly. However, I must note that for those who prefer bold flavors and aren't fans of low-salt and flavours options, the main course might not be the highlight.

In summary, Wagamama is a wonderful place to gather with friends and family. The staff, especially individuals like Tony, elevate the dining experience. Don't miss out on their fresh juices – they're a refreshing addition...