Genting Casino Bolton — Attraction in Bolton

Mixed experiences here from front reception staff and floor servers.

Upon arrival, it took 5 minutes to sign me in and whilst logging on the ladies on reception said the password out loud. They didn’t seem best pleased when I recited it back to them and suggested they replace it…

We spent 3 hours at the casino and either had to wait 30-40mins for a water whilst the reception staff were on their break or be asked twice in 5 mins. At one point, I watched reception in case anyone came in so the girl could make a glass or...

Some table games have been removed . However it's a pleasant atmosphere but staff are just going through the motions & seem either uninterested or capable of making your experience a nice one . Some years ago this venue was filled with the opposite personality & seemed more appealing . Maybe the management are not encouraging the best from staff as they themselves need a boost in customer service & attitude to there role in the...

Had to wait an hour for a drink. Then I had to ask for one. Im disabled and the only way in and out was through a narrow doorway with no handrail to get in or out. When i was going out there was 6...8 people smoking each side of the narrow doorway and with no handle to get hold of i almost fell but luckily someone got hold of me and all smoking and with me having asthma as well. Not...