So decided to try this for the first time today with a 9,4 and a 2 Yr old. Price to get in was reasonable but price of socks was a tad expensive when in a group of 3 or more but luckily we brought our own.
Price of food wasn't too bad, although the jacket potato was slightly cold, the chips were cold and wraps should come with chips which they don't. I was however impressed with the £2.75 slush which seemed very popular with kids. Not so much for a dairy free child to eat apart from chips or Crisps 🤔
The trampoline bit both the 9 and 4 Yr old loved and were all sweated out within the first 20 mins 🤣 the play area bit well that's a bit of a let down tbh. The under 4s area was overrun by kids older than 4! My 2 Yr old was pushed and there were babies in there that could only sit in the ball pit as it was just way too busy to sit anywhere else because older kids were just running wild. There wasn't enough seating in either areas of the upstairs cafe or the play area which was a tad letdown for me.
Also the lovely green button you press to get out the play area needs to be higher as my 4 Yr old was somehow found outside the play area with another family. You need a better booking in system for the play area as its a safeguarding issue if kids can freely get out. It seems peak times are just a free for all especially older kids.
Having said all that all the staff were polite, welcoming and helpful. The pizzas were good too. It would be nice to see staff in play area as well as parents of older kids keeping a close eye on them and to avoid the under 4 area.
Would I return?? Yes because my kids loved it but were in no rush and that's why I've given it 3 stars. Would of gotten a 5 if more seating...
Read moreAvoid peak time. I was here on Friday noon. First we were met by a long queue outside. When we got inside after 15 minutes of waiting, the staff ensured that we would be able to stay an extra 10 minutes (I paid for 2 hours).It turned out that the room was overcrowded and there were no seats. I will only add that at the entrance I had to pay an extra pound as a fee for monitoring adult capacity. After half an hour of standing, we managed to sit down. Before I ordered the food, someone from the staff approached me, asking to leave the playground. When I asked why, he explained that I had a green armband and it was my time to leave. I explained that I was here only half an hour and I paid for two. It turned out that we were handed the wrong color of the bands.I didn't get an apology. He just threw me a different color of bands on the table. After less than two hours after entering, I was asked to leave the building again (the staff did not grant us the promised 10 extra minutes).I felt uncomfortable and unwelcome. For that reason it's only one star-...
Read moreNot a bad place, but definitely let down by pricing and lack of parental supervision 5 kids.
The price per session definitely is an issue here, as a child just over 1 is the same as a child of 9/10, yet they can't use all the equipment due to their age. A staggered pricing structure would definitely make things better.
Another thing that lets this place down is the number of kids just being left unsupervised by parents, despite signs all over telling parents to supervise them. When you've got kids 7+ charging round the toddler area and throwing things at each other, it really doesn't feel like money well spent on a 1 year old to go in. During the quiet times it's not too bad, but when it's peak time, it'd be an idea for the owner/manager to have more staff in and actually...
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