Parkside Pools and Gym

United Kingdom England CambridgeParkside Pools and Gym

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Address

Gonville Pl, Cambridge CB1 1LY, United Kingdom

Map

Phone

+44 1223 446100

Call

Website

better.org.uk

Visit

Overview

relaxation

entertainment

family friendly

accessibility

I had the displeasure to attend one of the toddler sessions at this pool last week. As soon as I entered reception I was met with the most disengaged receptionist I've ever interacted with. Eyes down, throughout the whole interaction and there was no information at all about the facilities. I went in with my child to get dressed and realised I had no coins for the lockers so carrying all my things and my toddler I made my way back to do reception. To ask if they could change a five pound note. I waited patiently for the receptionist to finish her conversation with other staff and after a good minute she turned to me and said "Yes?" in a condescending tone. I asked her if she had chnage for a fiver and in the most smug voice through a sarcastic grid she replies that "this is a cashless business and we'd have to just take our bags to pool side". I said nothing and just went pool side with the little one as suggested with all of my things. There was no real place to put my items as every part of the floor poolside was wet. So I had to strategically place the items in an area far from my view that had to be dry. The actual poll for the toddlers is more of a fun space and less about teaching your little ones to swim so I'd not recommend this pool if you had that in mind. The session starts late and Finishes 15 minutes before the hour ends so be aware if you planned an hour. Not a big deal but I believe they may check the pool water for quality during this period. Getting dressed in the pool with toddlers is painless. They have a baby chnage mat as well as a upright chair for them to sit in while you get changed yourself. So no need to double team with a partner here. Weirdly as a CASHLESS business the lockers require cash as well as the hair driers. So I really think the receptionist was just mocking me. I'd highly recommend that reception take some time off to reflect on whether they want to remain at the business as they clearly don't enjoy their job. To management at this location consider putting your staff through hospitality training as it will go a long way to help the business grow. I know better Gym is still a council backed franchise but a minimum standard should be maintained.

Timur

00

It's okay, there are two pools one for laps one for kids playing, the temperature and cleanliness of the pools are great, the flumes or slides are fun and stable and reasonably clean. Good for all ages and abilities and the staff are all very nice 👍 The changing rooms are questionable in size and sanitation but okay, I recommend flip flops or pool socks though... Gyms all good quality equipment and nicely lay out, although it's small. Changing rooms for girls is small and there's not much privacy in there. Overall good 👍 Prices are okay as well Fun special events eg cancer research fundraisers are great for kids day out!

Mei (Sam Horman)

00