Shanaz — Attraction in City of Edinburgh

Tasty food but absolutely shocking experience with the delivery driver. I had received a call from Uber saying that the driver had arrived (it was external so there was no driver tracking) and I stood and pressed the buzzer for a good 5 minutes but no one came up. I contacted Uber to see who I could call to find out and as I was in the process of this, someone aggressively banged on the door of my flat (at 10pm). As I opened the door, the delivery driver proceeded to shout at me saying they had been trying to deliver for 45 minutes. When I said I hadn’t received this contact and I could show proof of this, he said no and spoke to me aggressively, calling me stupid. Regardless of the situation, it is absolutely unacceptable to treat someone like this. I have previously worked in hospitality myself and speaking to a customer like this would cost you your job. I rang the restaurant to report this and they were very apologetic and helpful. Food is tasty and good quality but this has completely ruined the...

Used to order from Shanaz when we stayed locally, but having moved away and then back to the area, and thought we'd revisit as we'd always rated their food.

Ordered a Danzak and Tikka Masala, with trimmings, which came to an immoderate £31 including delivery. Normally quality outweighs cost's, but must say we're bitterly disappointed with what we were served.

The Danzak lacked spice and flavour - all you could taste were the lentils, the chicken was also overcooked and dry. The Masala was so sweet it's basically indedible - neither dish was finished and this is shared between three people.

Phoned to complain and Manager offered to make it again and 'put more spice in it' but as a chef/cook you should always try your food before leaving the kitchen. Didn't offer any sort of refund and unfortuantely they only 'take cash'.

Don't usually bother writing reviews but this was such a bad experience I had to vent. Won't be using again - poor service and more importantly,...

I rarely write reviews but I have to share my thoughts about this place. I was an Indian living in Edinburgh for 3 weeks and wanted to try some Indian food (because they have decent middle eastern food in Edinburgh). This was the first place I had the courage to try. DO NOT go to this place if you’re looking for authentic Indian food. Total garbage.

Raita had no salt/seasoning. It was completely tasteless. The tandoori chicken was chewy, dry, tasteless, and not seasoned. The chicken biryani tasted like turmeric rice—a lot of turmeric and no seasoning as such, definitely not biryani. They have only take-away and no napkins for take-away, which was just annoying.

I realise that the comparison to authentic Indian might not be fair given that I was in Edinburgh, but there need to be some standards when one claims to be a highly-rated Indian restaurant. Please don’t be fooled by the...