New Chain Ferry is everything we'd read about....and more ! NO guidance or help from staff so when driving on we grounded our car scraping all the paint under the front. Great cheers went up but staff did NOTHING. Still NOT FIT FOR PURPOSE then ! Eventually guided off by one guy but damage done. WON'T BE USING THIS AGAIN ! Went in their office today for insurance claim / compensation forms but nothing, just a scrap of paper with a name to contact.....joke. Staff not pleased with this 'unfit' ferry either !!! Almost a month later and the IOW Council say we must prove their liability.......Trying to do this quickly for less stress and lower costs for everyone BUT looks like this will be in the 'Small Claims Court' before too long £250 + VAT and might just add in extra costs for our inconvenience and time they've wasted !! UPDATE - Claim settled finally after months and whole front bumper / front section removed, repaired and resprayed as the damage was worse than it looked & bumper had to be repositioned & lights / sensors rewired. August 2018 and please Google this ferry yoursef and decide - out of service again and being called 'unfit for purpose'. We're booked to stay in Cowes later this year and will NOT BE USING IT !! Sooner drive round.....much safer !!!