AirOperate| AirBnB Property Management|London|Brighton|Manchester|Edinburgh|Luton|Oxford — Attraction in London

We stayed at the Lee Mansion in Cheshunt. I totally regret booking this property. The property is advertised as ‘hot tub available for use’. There is indeed a hot tub but it has no water in it and is filthy.

The house itself has not had a good clean in god knows how long. It was dirty, there were no toilet rolls provided, there were dirty old cloths left on the dirty sink. Stains on carpets, old rubbish filled bags in the garden.

The furniture has seen better days and the downstairs toilet moves about. The mattresses on the beds are so uncomfortable and springs are poking through. The pillows were very thin.

There was used toothbrushes in the cupboards and everything was a just dirty.

Our feet were black after walking on the floors.

I am so disappointed as this put a real dampener on our trip as I just didn’t feel good staying there.

I contacted air operate who managed the property and to be honest they have not been forthcoming with even an apology for the false advertising or the lack of cleanliness.

Also there appears to be an adjoining building that was also rented out which was separated by an internal door. This was not made clear when booking and the door has glass which you can see through and hear through so there were random people on the other side which again did not make me feel comfortable at all.

PLEASE DO NOT BOOK THIS PROPERTY IF YOU ARE EXPECTING A HOT TUB OR A CLEAN PLACE TO STAY. Just don’t...

Zoey’s place near Thames river - Apartment is claiming there was a damaged towel. They have not provided proof of the damage and have not made me aware in a timely manner. 22 days after check out to tell me this is unacceptable. I was not aware of any damage. They are not refunding my £50 deposit as they said that is the cost to replace but also provided no receipt. I should have been told the cleaners found this on the day of checkout and that they were waiting to see if this could be fixed, so therefore they are holding the deposit while they check but none of this was explained. Initially without so many words sounds like they were trying to accuse me of stealing a hairdryer but have admitted they found it now. Meanwhile we couldn’t even find a hairdryer. Also like to add they do not state when booking there is a deposit to pay. We found out a few days before when they advised the key box code would be given after paying this. Was explained it would be automatically refunded 7 days after checkout. I noticed from other reviews, the amount paid varies. I do...

AirOperate: Exceptional Airbnb Management in London Our experience with AirOperate has been outstanding. They’ve gone above and beyond to take complete care of our property. From seamless guest check-ins to proactive communication, AirOperate has truly impressed us. Here’s why we consider them one of the best Airbnb management companies in London: Transparency and Communication: AirOperate kept us in the loop at all times. We received regular updates on our property, ensuring that we were well-informed about its status. Proactive Approach: AirOperate didn’t just manage our property; they actively suggested ways to improve it. Their insights helped us enhance our place and provide an even better experience for guests. If you’re a property owner looking for hassle-free management, we highly recommend AirOperate. Their professionalism, attention to detail, and commitment to excellence...