Flip Out Hounslow — Attraction in London

DONT BOOK A PARTY AT HOUNSLOW FLIP OUT!!!! Honestly you'd do far better to just book in the children you want to come and host yourself as that is essentially what our experience was anyway. We had somebody check our names off at reception when we arrived, then tell the kids what was available at this location, then they were let in and that's pretty much where the contact stopped between the staff and us. We booked the standard party package which included "a dedicated party host, unlimited refreshments for the children throughout, pizza and crisps". The party consisted of two hours play and the remaining 30 minutes food in the party room, which by the way was really nicely decorated. We are still yet to establish who are host was. I had to chase 3 times for any juice or water for the kids after running around like kids do and being desperate for a drink, we finally got our first jugs around 40 minutes in. That disappeared very quickly so we spent the next 40 minutes trying to find anyone to request more, but everybody seemed a bit too busy and because I didn't know who my party host was because we hadn't been introduced, it seemed too difficult for them to find a way to facilitate us. It was truly bizarre. Time was nearing to when they should be leaving the play arenas to go and eat when we were expecting our dedicated party host to come and escort us to our party room. It never happened. We wrangled the kids ourselves and waited patiently for food. It arrived late, but arrived. A lady came and dumped it on the table and left. Nobody once asked if we had what we needed. We had no fresh drinks only what little was left from the previous lot. We desperately seemed for water and juice. We physically had to walk round the 3 storey building to search for anyone to help. The pizza serving was literally one skinny slither each.

I wanted to complain at the time, but there was an emergency as we left so thought I'd pick it up from home. That was nearly a week ago and nobody is still responding back to me from Hounslow either by call or email.

I'm so disappointed. The venue is amazing and the kids for the most part didn't care (except for when they were desperate for a drink). It just really was just an extortionate amount of money when we didn't even receive the basic level of service they were meant to achieve. Fuss free it most...

I have no problem paying the money, even more, but for the right experience.

1. SoftPlay The softplay area was very boring, simple and unentertaining for my 4 and 6 yrs old (they usually spend hours and hours and we have to drag them out). This time after 10 minutes or so, they asked themselves to move on to something else. Soft plays are usually more rich, more varied paths and different levels of difficulty. This one was actually very straightforward, even I could venture without busting a sweat (and I dislike kiddies softplay).

2. Bouncy Castle The only remotely interesting thing was the bouncy castle, though it is a bit nerve-wracking that kiddies, teens and adults all bounce in the same place. There were a few accidents involving my 4 yrs old with much larger teens, but luckily nothing serious.

3. Bumper cars were also nice, but of course, not much place to go around.

4)Golf courses look great in pictures, not so much so in real life.

5)Arcade rooms, which was something looking forward to, was not really an arcade room. Just a few games (outside the perimeter actually), with coins, half not functional.

Paying for adults was an even bigger waste of money. Been to better golf courses, and unless you want a few seconds bumper ride and a bouncy castle type of experience, then there is literally nothing much to do for an adult, so not sure why it's even advertised :). Maybe for the laser tag, which we didn't get a chance to experience.

Plus, first place ever we have visited that someone tried to steal my husband's shoes :)

All in all, poor value for money in my opinion. I respect everyone has different opinions so maybe that is why this place was so busy, but to be honest we have visited so many greater, more varied places for the money and a lot more entertaining for the kids too.

In other places we had to drag them out after a full day on venue(7hrs+!), in here we left way before our session was up(2hrs) as they got bored and we long before that.

Neither 2 adults, neither the 2 kids enjoyed the session here too much, so sadly it will be a pass from us from now on, but it might be someone else's cup of tea judging by how busy and the good reviews it has which was part of the decision to give this place a try.

Won't...

I recently visited Flip Out Hounslow indoor playground with my children, and I was beyond impressed with the exceptional service provided by the employees, especially Mr. Shakiib. From the moment we arrived, Mr. Shakiib went above and beyond to ensure that both the children and parents had an amazing and enjoyable experience.

Mr. Shakiib's extraordinary dedication and enthusiasm made our visit truly memorable. He didn't just focus on the children's enjoyment; he also made sure that the parents were involved and having a great time. His vibrant energy and genuine passion for creating a welcoming and fun atmosphere were truly remarkable.

What really stood out to me was Mr. Shakiib's ability to make the entire experience interactive and enjoyable for everyone. His positive attitude and friendly nature immediately put us at ease, and he made us feel like valued guests. He went out of his way to engage with the parents, making sure we were all able to participate and have fun alongside our children.

Beyond his exceptional professional qualities, Mr. Shakiib is also an incredibly fun and charming person to be around. His infectious smile and cheerful demeanor added an extra layer of excitement to the entire experience. It was evident that he genuinely loves what he does, and his passion for creating a positive environment was truly inspiring.

I can't thank Mr. Shakiib enough for his outstanding service and the unforgettable experience he helped create for my family. His dedication to ensuring that both children and parents feel welcomed and valued is a testament to his exceptional customer service skills. We look forward to returning to Flip Out Hounslow, and I know that Mr. Shakiib will be a big part of what makes our future visits so enjoyable.

In conclusion, Mr. Shakiib's exceptional service, personable nature, and commitment to creating a fun and inclusive environment have left a lasting impression on me and my family. I highly recommend Flip Out Hounslow, and I am incredibly grateful for Mr. Shakiib's extraordinary efforts in making our visit such a fantastic experience. Thank you, Mr. Shakiib, for going above and beyond to ensure that our time at Flip Out Hounslow was nothing...