GreatArt London — Attraction in London

"They were not only unwelcoming and unfriendly, they were extremely aggressive."

Avoid! I ordered some items 'click and collect' by email on 18th March, then, a little concerned I may have left it a few days, I emailed again on the 25th March to say I hadn't forgotten and would be in today. The email was acknowledged.

Unfortunately, when I went along this afternoon to collect the items, I had the misfortune to be greeted by an extremely rude member of staff at the shop in Kingsland Road.

I said I was there for a collection and said my name; I was told that wasn't sufficient, and was asked what the items were, which I answered. The staff member then asked for an order number, which I had to look through my emails for. They were clearly rather irritated by me and did not hide their impatience.

Once I had found the order number, they went off to collect the items and on returning still seemed extremely 'put out', to put it mildly; I asked why they were being impatient with me, when I had emailed to say I would be in today and that I thought I had been considerate in doing so? The staff member merely said 'well, that wasn't me' and told me that the items were put back into stock; they also said the sign on the door said that I should have had my order number ready.

I was made to feel as though I was being a nuisance, and that I was in some way causing a disruption. They were not only unwelcoming and unfriendly, they were extremely aggressive. I was rather shocked by their stance towards me.

A small point, the emails confirming the collection could have said items will only be held for 24hours... or 'please have your order number ready', nevertheless this does not in any way excuse the behaviour shown towards me this afternoon.

I only hope there is some training Great Art can give the person concerned so that nobody else has to spend an afternoon feeling they have been treated badly, and left wondering why, as I have today.

What should have been a simple, pleasant transaction was instead deeply unpleasant. By way of contrast, a collection I made earlier in the week from Atlantis was an entirely different experience - charming staff, welcoming and efficient. I know where I'll be...

GreatArt, located near Old Street in London, is a one-stop shop for artists of all levels, offering an impressive selection of art supplies in a spacious and well-organized store. Whether you're a professional artist, a student, or a hobbyist, GreatArt caters to all creative needs with a vast range of materials, from paints, brushes, and canvases to sketchbooks, markers, and craft supplies.

What makes GreatArt stand out is not just the variety but the quality of the products. The store stocks high-end, trusted brands, as well as more affordable options, making it accessible for everyone. It’s easy to find both essentials and niche items for more specialized techniques, such as printmaking or calligraphy. The store layout is clear, with items arranged logically, allowing for easy navigation.

One of the highlights of shopping at GreatArt is the knowledgeable and friendly staff. They are often practicing artists themselves, so they offer useful advice and recommendations tailored to specific projects. Their expertise makes a real difference, especially when it comes to selecting the right materials.

The store also regularly hosts art events, workshops, and demonstrations, creating a community feel that makes it more than just a place to buy supplies. For those who prefer online shopping, GreatArt’s website mirrors the excellent in-store experience with an extensive catalog and reliable delivery service. GreatArt is a haven for creatives in London. With its wide selection, competitive prices, and welcoming atmosphere, it’s a go-to destination for anyone passionate about art, whether you're looking to restock supplies or discover something new for your...

Absolutely terrible service when it comes to online shopping from Great Art. I have no idea how this business survives with such poor online service! I bought a single varnish flacon exactly 10 working days from now. No updates, no tracking number!!! How is this even possible?!?!?! In the shop they told me that customer service will contact me on the phone. Well, they did quite quickly after I talked with the shop manager. This was fine, but the customer service representative told me that I have to send an email to Great Art asking where is my order, in order to see where is it!!! What!!! Which business does such things!!! Obviously I was frustrated, and what the customer service representative did is to hang up the phone on me!!!! I just do not want to imagine if my order was bigger than a single varnish flacon!!! The online shop of Great Art is absolutely unreliable when it comes to buying art materials and tools which a client needs for their work!!! The people who work in Great Art think the client is obliged to put up with their absolutely outrageously poor service!!! I am so disappointed that I do not even wish to cancel or deal with my order anymore or care about these wasted £34!!! The excuses were pure joke- Christmas and so on!!! I bought the same flacon from another art shop online and it arrived in two days! Not to mention that the flacon was out of stock and it got back in stock for short time too! So if they can do it, why Great Art can’t?! I don’t care if the item travels from Germany or Mars! Never ever shopping online in Great...