BunBunBun — Restaurant in London

I wish I could give a 0 star, I actually have no idea why this place got so many good reviews.

As an Asian, food wasn't impressed here at all. I ordered a clay pot aubergine with tofu dinner meal here... the problems were.. – the aubergine was close to raw, seriously they properly cooked it less than 3 minutes – the sauce was sooooo watery, almost like a soup, and the clay pot was cold. So they just cooked the dish in a wok and placed it into a clay pot as decoration. Not just mine, other 3 friends ordered clay pot too, same. I know quite a few restaurants are doing the same, but hate this kind of cheap trick. At least put the clay pot in fire for 1 min so it has the sizzling effect. – My friend ordered a curry in a clay pot, omg it was almost sweet like a dessert. – I'm vegetarian, my dish on the menu had a "V" sign, it also came with pickle, rice and vegetable soup. To double confirm, I asked the waitress if the meal was entirely vegetarian, because I know some Asian thinks as long as no meat it is vegetarian (fish sauce and oyster sauce everywhere). She said yes it was vegetarian. When the soup arrived, it tasted like fish, I asked my meat eater friend to taste, they all agreed "the vegetable soup" tasted fish. I asked the same waitress if the soup made by fish broth, she said "I have no clue (not even tried to find out from the kitchen), and she says "if" I didn't like the soup she could take it away with no charge... I asked her if she had any vegetarian soup option for replacement (my meal came with soup)? She said no, that is only soup they offer for the set meal. Hey!!!! I ordered a vegetarian meal, you gave me fish soup with a vegetable and told me that was the only option for my "vegetarian" meal? Goosh!!!!!!!!! – My other friend ordered a bowl for sharing, really... chased for like 5 times, took them 15mins to bring a bowl!!! – Service super slow in general – And we asked few questions or recommendation of the food, the staff really has no idea about they own food. – Very overprice... REALLY!! a Vietnamese "canteen" in Kingsland Road charges over £10 vermicelli salad, £6 for a small glass of wine and £3.8 for half a pint. I must say there are a lot better option with more reasonable price in Kingsland Road.

I must say I wont come back to this place ever and I wont recommend...

I used to love this restaurant but last night we had a very bad experience. The food was alright, but the service was terrible.

We arrived at around 9.30 pm and asked for a table. As we were a big group (7 people) they gave us a menu and asked us to wait outside for a few minutes (which turned out to be almost half an hour). Once we were seated, at 10 pm, they urged us to order fast cause they were closing at 11 pm. The waitress had a bad attitude, I had to remind her to bring a bottle of water and the second time she didn’t even look at me while I was talking or even bothered to reply. The glasses took forever to come cause they were literally washing them in the sink in front of our eyes, and I was feeling super dizzy because of how hot the place was (they turned off the AC as soon as we got seated, probably to kick us out soon).

At 10.30pm they told us again that they were closing at 11 pm but now they added that they needed 15 mins to clean. So they left the bill on the table while we still had more than half of the food on our plates.

Obviously, we asked them to remove the service charge as they just didn’t deserve it, and she told us she had to check with her manager if that was possible. After that, she asked for the reason why we didn’t wanna pay for it. I mean, pardon me? We have no obligation of paying for a horrible service, plus they also didn’t allow us to split the bill into more than 3 payments, which was super annoying as well.

Overall, a super bad experience that embarrassed me in front of my friends, as I was the one who convinced them to go here. Won’t be recommending it or coming back either, I’m sure that there are better Vietnamese restaurants in Shoreditch, or at least with a...

Tasty starters, mediocre mains and inexcusable treatment by a staff member over a confusion on the menu.

We asked specifically if the Rare Beef Pho, came with rare beef and told yes, together with an accompanying eye roll and "Of course it does it's written on the menu".

We ignore the patronising response and ordered. When it arrived it was thin, very well cooked and chewy slithers of beef. Not what we ordered and not what he said it would be.

When we highlighted this him, he got uptight and explained they can't serve raw or uncooked meat due to food safety. This is understandable but there's several issues with this: Rare beef doesn't mean raw and when it's on the menu you expect it to be rare to some degree, much like you do in steak restaurants or for roasts. This beef it was far from rare - it was extremely well done poor quality meat. When we explained that we're not asking for raw or uncooked food but rare like the menu said he rolled is eyes and kept angrily repeating what he said. When we suggested that if he had explained that when we asked at the point of ordering we wouldn't have ordered it and got something else he continue to talk over us with his same response but then suggested he's not psychic (??) so how would he know what wanted and rolled his eyes again.

We were polite throughout the whole discussion, he was not. His rolling of eyes and rude responses were completely unnecessary and his patronising behaviour unforgiveable. This would have been easily solved if he'd acknowledge the misunderstanding and we'd been able to swap the meal. Sadly, he just told me we were going round in circles and walked off in a huff and then had the balls to charge us for the meal that...