Kiln Theatre — Attraction in London

Just had a very frustrating experience with the Kiln Cinema. My husband and I had planned for weeks to take the morning around our work schedules to have our first trip to the cinema together since before our child was born 2.5 years ago, since she was at nursery and we'd be able to have childcare without paying extra for a babysitter at night, and when we went to the Box Office to purchase tickets (as only 6 seats were sold online as of 15-minutes before the show so we didn't feel the need to purchase ahead of time) we were told it was a "Parents and Baby" showing. We said we didn't mind at all that there would be babies in the screening as we have a little one ourselves, in fact that's why we chose this screening!, and they said that we were actually forbidden from attending the viewing if the baby wasn't with us! Nowhere online when looking at the screening information does it say this is the policy (we were told there's a pop up only if you purchase online, but not when just viewing screening information online). So for starters, this should be made VERY clear to not waste people's time of traveling, money for travel, etc. But additionally, by telling a set of parents who purposely planned this early viewing out around their child's schedule you are undoing the entire point of a "Parent and Baby" screening to allow parents to feel welcome in the arts and culture sector! As someone who runs a not-for-profit theatre company myself, I am extremely upset by the lack of clarity on this policy (and the time and money wasted on travel) and how exclusionary it is to parents trying to utilize the policy to feel included in the arts and culture world. We were not able to find another screening nearby that would allow us to make our afternoon work obligations, so our outing we had been looking forward to weeks was ruined. I urge you to rethink both your communication around the policy, as well as the policy itself. It's difficult enough to be a parent of a small child. Please, please let them enjoy the cinema once every few years- with or without a...

The theatre and ladies loos are much better after thre refurb. Theatre more comfortable and has good views. Considering length of time spent on refurbishment it’s not that different. The dining room is nice but trying to be something it isn’t. On arrival all tables marked as Reserved. Turns out they weren’t reserved but the waiting staff label them as such to stop people sitting at tables with their drinks from the bar! But why not close the restaurant off a little more so it’s more obviously a restaurant and not part of the bar? Maybe use a screen? My friend snd I both had different shared platters to share! They both came with stale white bread sadly. The cinema is still the same but I feel they missed a trick not making a central aisle down the middle. So tricky getting in to and out of seats in the center of each row. Overall it’s s fun place to meet up for a drink to see a play or a film. White Teeth was fantastic. Huge shame about the dreadful name change. My fingers are crossed that common sense will prevail and the Tricycle Theatre will regain its proper name sometime...

We went to Bach by Candlelight last night and it wouldn't be to strongly put to say that the setting/presentation was an insult to the musicians and the audience. The music was lovely (if a rather repetitive programme) brilliantly played but no effort was taken to create the advertised "intimate" ambience and the candlesticks were so far back that they seemed nothing to do with the concert. It was definitely Bach by electric light. We could see all the backstage shelves, hamper, ropes and wires and a litter of miscellaneous objects - we felt as if we had stumbled into a rehearsal. Surely in a theatre it's not to difficult to hang drapes or put up screens to create a "room" round the performers with maybe a bust or picture of Bach and a cluster of flowers/plants to create an atmosphere. Very disappointing - we thought better of the...