Koko — Attraction in London

Extremely Unsafe & Discriminatory for Disabled Guests – Please Read Before Attending

I’m leaving this review after months of being ignored by KOKO Camden following a serious incident that occurred on 27th February 2025. I emailed the venue on 28th Feb and again in full detail on 3rd March — both emails were completely ignored.

I attended the venue for a concert and had followed all proper procedures, including emailing the access team months in advance to confirm I would be bringing food, water, and medical supplies due to my Type 1 Diabetes. This was approved via email and in line with KOKO’s own accessibility policy on their website, which states that attendees can bring food, drink, and medical items for health conditions. I had also attended this venue many times before with no issues.

Despite this, upon arrival: •   Security refused to let me bring in any of these items, even after showing them the official email from the access team. •   My medical necessities were confiscated, and I was left with minimal supplies. •   I was mocked and belittled by multiple staff members, including one who said, “That’s a whole shopping bag,” despite the bag being standard size and containing medical items. •   I was taken into a back room by the venue medic (named Matt), who also dismissed my access needs, questioned my condition, and sarcastically asked, “So is a 1-minute response not good enough for you?”

For someone with diabetes, 1 minute can be the difference between being fine and passing out. Despite all this, they refused to let me carry the bag with me and said staff could “bring items if needed” — something that simply did not happen when I actually needed them.

Throughout the night: •   I became hyperglycaemic from stress, then hypoglycaemic later, and was unable to access my own supplies in a timely manner. •   Staff were unresponsive, dismissive, and even shouted at my friends and PA when they tried to help. •   I was denied access to the accessible toilet after the show — the only response was “it’s closed, use the regular one.” •   When I finally got my bag back, the medic questioned whether my blood sugar was actually low and condescendingly offered unsolicited advice — at the end of a night where his refusal to listen had already endangered my health.

I had medical documentation, an access card, official email confirmation, and visible medical devices. Still, I was denied the basic rights and support I need to safely attend an event. KOKO’s own website says they “welcome all attendees who need to bring food or drink to manage a medical condition,” but their staff did the opposite.

I left this event physically unwell, distressed, and genuinely frightened by how little my access needs were respected. If I had passed out or worse, it would have been entirely the venue’s fault. That’s how serious this was.

The fact that no one at KOKO has responded to me months later shows a complete lack of responsibility and care. This venue is not safe for disabled attendees in its current state.

Until KOKO radically improves staff training, communication, and actual accessibility practice, I strongly urge anyone with access needs...

Unforgettable Experiences Await at KOKO Camden!

Rating: ⭐⭐⭐⭐⭐

I recently had the pleasure of visiting KOKO Camden in London, and let me tell you, it was an absolutely incredible experience from start to finish! From the moment I stepped through the doors, I knew I was in for a night of unforgettable moments and endless entertainment.

First and foremost, the venue itself is nothing short of spectacular. With its rich history and charming architecture, KOKO Camden sets the stage for a truly immersive and unique experience. The combination of the stunning main room, elegant balconies, and intimate lounges creates an ambiance that is both grand and intimate at the same time. It's a place where music and art come alive, and you can't help but be swept away by the magical atmosphere.

Speaking of music, KOKO Camden consistently hosts an exceptional lineup of talented artists from a variety of genres. Whether you're into rock, indie, electronic, or hip-hop, there's always a show that caters to your taste. The sound quality is top-notch, allowing you to fully immerse yourself in the music and feel its energy pulsating through your veins. The acoustics are outstanding, ensuring that every note and lyric resonates with crystal clarity.

What truly sets KOKO Camden apart is its commitment to providing a truly immersive experience. The venue goes above and beyond to create an environment where guests can fully immerse themselves in the magic. The stage production is nothing short of awe-inspiring, with captivating lighting displays, mesmerizing visuals, and jaw-dropping special effects that enhance the performances to another level. It's not just a concert; it's a sensory feast that stimulates all your senses and leaves you craving for more.

The staff at KOKO Camden deserves a special mention as well. From the moment I arrived, I was greeted by friendly and knowledgeable staff members who were always ready to assist. Their passion for music and commitment to ensuring every guest has an exceptional experience shines through in their attentive service. Whether it was helping me find the best spot in the crowd or recommending delicious drinks at the bar, they went above and beyond to make me feel welcomed and taken care of.

In addition to its incredible music events, KOKO Camden also hosts a range of other exciting experiences, including comedy shows, themed parties, and cultural events. This versatility ensures that there's always something new and exciting happening at the venue, making each visit a fresh and delightful adventure.

If you're looking for a venue that offers unparalleled musical experiences, an enchanting atmosphere, and exceptional service, look no further than KOKO Camden. It's a place that captures the essence of London's vibrant music scene and elevates it to new heights. Whether you're a seasoned music enthusiast or simply looking for a night of pure entertainment, KOKO Camden will leave an indelible mark on your heart and create memories that will last a lifetime.

Don't hesitate—book your tickets and get ready for an extraordinary night at KOKO Camden. It's an experience you won't...

We bought tickets to see Natasha Diggs. We got the early doors ticket and paid £15+ for 2 several months ago. This would've been my second time seeing such a great artist. However the moment was spoilt as we were meant to be in there by 10.30pm. My bf was there earlier than me and texted saying there was a bit of a crowd already. He got there 10.32pm and was in the queue. He was told to join a very long queue although he had a ticket. The queue was insane. I arrived at 20.40pm. I've never had a problem if I ve maybe arrived about 5 mins late anywhere. But we waited in this queue for 45 minutes. The queue was absolutely going so slow. More and more joining. When we got to the doors the very (impolite) woman said we are late, and as we were late we would be charged a late fee. Even though we explained. We were given some fake story of them taking pictures of the last person waiting in the queue at 10. 30. The late fee was £15 EACH!!!!!!. I did NOT pay it as it was ridiculous. If it was £5 I get it but that price was stupid!!. Ontop of that we were made to leave the queue. How could we be charged extra due to THIER incompetence??. I travelled from Ipswich to see this show and have lost out on so much. We hung around for a while and also asked to see the picture of the 'so called' queue at 10.30 and my bf was not even in the picture. It was a very grainy random queue of one person staying alone at the back. We stop around and saw bouncers man handling people. Throwing them out of the queue for answering back or asking questions. Very disgusting and inappropriate behaviour. The big bouncer was grabbing women's arms. Shameful.!!.. I love the venue but I'm totally put off by this tactics. Having spoke to a few people who where thrown out of the queue I was told this has happened before. The early bird tickets are usually charged with an add on charge as they close the doors and hold back the queue to make more money. I will really have to consider going back to this venue again. I'm very disappointed. I suggest get there for 10pm if you have a 10.30 ticket. Koko.....