Namco Funscape Manchester — Attraction in Trafford

Disappointing Experience Due to Poor Customer Service and Lack of Clear Policies

We visited the bowling center expecting to have a fun time but unfortunately the experience turned out to be disappointing due to unprofessional behavior and unclear policies.

After booking our session, we were informed that we had to wait for 30 minutes. During that time we purchased some drinks and nachos to enjoy while waiting. Upon entering the bowling area we were suddenly told that outside food was not allowed. Even though we explained that we had already purchased the food, the situation was handled in a very rigid and unfriendly manner.

We covered the food and avoided eating it openly, the staff member repeatedly sent other employees to monitor us, making us feel uncomfortable. When we addressed her about the lack of signs or notices regarding food restrictions, her response was unprofessional and rude. She insisted on comparing the place to restaurants like “McDonald’s” even though this is clearly a gaming venue not a restaurant. Moreover, there were no visible signs or written policies indicating such rules.

When we asked to see the official policy, she admitted that it wasn’t written anywhere and claimed they simply inform visitors verbally. This approach is neither practical nor customer-friendly. In the end she threatened to stop our game if we didn’t remove the food and her tone and attitude were extremely unprofessional.

We enjoy visiting gaming centers across the UK and we’ve never encountered such behavior before. We strongly recommend improving staff training, ensuring visitors are treated with respect and displaying clear policies at the entrance to avoid misunderstandings. The way we were treated during our visit was both disappointing and...

Used to be great, now they’ve changed soo many of the machines to claw too much money for less tickets/turns.

The fishbowl used to be good £1 for 2 turns, now it’s £1 for 1 turn.

Basketball connect 4, £1 each (£2 in total for a game) used to give the winner 50tickets and the looser 20, now it’s 20 & 10.

Claw machines even worse & not helped by attendants opening the machines every 30-60 minutes to lay the teddies in too close to each other for the claw to be able to grab it on the rare occasion it used to.

Penny machines not paying out tickets nor coins like they used to.

On another game which used to have a base reward of 40 tickets, is now 10.

Many machines just swallowing money and having to call the attendants out regularly, luckily enough they was lovely and believed us each time without a problem.

My kids have gave up today & decided to save their money, won’t be returning. It’s a shame as well as we came quite regularly & really enjoyed our times here, spoke to a few families that have the...

Very very very understaffed expert to queue for hours at the desks whether prize shop or customer service or bowling desk 2 staff per 200 people. The bowling alley you are rushed staff have NO TIME for you. You have 20 seconds at the till any longer they just ignore you and go To next customer. you have to bowl from the second you book NO TIME to change into bowling shoes.. and you don't dare stop for a 40 second break or a drink you will run out time. 3 people less then 20 minutes before thrown off. Half the lanes always offline but you get Told "it's booked up for the next 5 hours" yet half the lanes are empty and on standby (and do work) VERY POOR RUSHED ATMOSPHERE. £7 a game.. Only allowed MAX of 20 minutes total up to 4 people. If anything breaks or. Miscalculates.... Tough.. Staff do not even get 5 seconds spare time.. I feel sorry for them working their. Terrible...