Las Iguanas - Manchester - Trafford Centre — Restaurant in Trafford

We booked the trafford centre restaurant for last Saturday for 12 of us to celebrate an anniversary of a couple who are so precious to us . On the day we were 30 Mins late for our booking since we had never being to the Trafford centre before didn’t realise how massive the centre was.finally when we were arrived at the restaurant we were greeted by Cameron , this amazing human being who made us feel at ease as we were panicking for being late and he told us there’s no rush and not to apologise for being late. From that point the service provided to us was out of this world . Felt like we are dining at our own private 5* restaurant and the service provided was impeccable. We had few children and obviously they had few drink spillages and not even once I heard the staff was complaining and they attended to it straight away. Cameron the assistant manager of the restaurant was absolutely brilliant and all our servers were absolutely brilliant. I wish I got everyones name so I could mention here as they all deserve an individual praise and I only remember one name which is Ula . The whole team and the assistant manager does such a fantastic job and definitely the other restaurants can learn about exceptional customer services from them . We had a special guest with us and this meal was so important to me and my husband and we made the bestest choice by going to las iguanas . The food was top notch and so much to choose from . Have never seeing our children finishing all the food on the plate and they were asking for more. We absolutely enjoyed our experience and whenever we are in Manchester we will definitely visit them . We absolutely loved every aspect and absolutely loved the staff and cannot praise...

I am extremely disappointed in the customer service I have received at Las Iguanas Trafford Centre today. I have often visited this particular branch, however it was my brothers first time trying Las Iguanas and he was looking forward to trying the food for the first time. I am appalled at the service we received. We waited a a full hour for the ‘food’, it got to 50 minutes and we asked a waitress how long it would take. She returned and questioned whether we had already eaten the food, she could clearly see we only had two drinks on the table. We confirmed we had not eaten anything and we have been waiting an hour. I also pointed out the waitress who took our order. She went on to state that she will get a manager. I overlooked past my table and could see two waitresses and a manager discussing the situation with such puzzled looks on their faces. The manager then came to our table and questioned whether we had already eaten our food. We were questioned multiple times and insisted we had not. Soon after the manager approached the table beside us and spoke to another couple. She then approached our table again and stated there had been a mistake and our order had gone to another table beside us. She briefly apologised about the situation and stated the chef could make something ‘quickly’ if we still wanted to order. I emphasised I had my work shift soon so was unable too and that we had already waited an hour for the food. I also emphasised that this has ruined my brothers first experience at Las Igaunas and we most likely would not be returning. There was no genuine apology or any action taken to rectify the situation and we...

My experience at las iguanas wasn’t fabulous. I’d like to start off with the wait time, from the moment your sat down they ask if you’d like water, we agree and sit down with our water. From that point onwards I think we waited around 40+ minutes for our starters which were large nachos and calamares. At this point the restaurant didn’t seem as busy and I personally think that’s a ridiculous time to wait for 2 starters. We ordered two mocktails the Nojitos which were absolutely amazing and I think made the meal more enjoyable. For our main we got a Mexican plate taste and acapulto burger ( don’t remember the spelling) and the chicken in the burger was way too overcooked the breading looked burnt and almost a charcoal colour. It was pretty tasteless and didn’t have any mouthwatering flavours in it. The Mexican platter was definitely disappointing, the enchilada is cut in half and served as two separate ones that barely have any filling and most of what you’re biting is tortilla, the chilli was the best thing about the platter as the “make your own fajitas were lacking flavour. The rice that came with it was definitely rice you can microwave for two minutes and didn’t taste authentic at all, for the price of £17 it was definitely disappointing. However I would like to say that the service from the young lady was phenomenal she was polite and consistent in checking up on us. I genuinely think it’s the food that dissatisfied us the most and is definitely not worth...