Target — Attraction in Addison

After work this afternoon, I decided to head to the Target in Addison TX. I pick up 4, Dove Men's Body Wash, Dove Mens Deodorant, Axe Mens Body Wash, Axe Mens Deodorant, and Dove Women Deodorant for a total of 25 total items, plus to clearance items. I go to self check and was greeted by Alyessa of asked about the Cartwheel App and Target Circle along with in app coupons. I thanked her and told her I was already a member and would scan my bar code once I was done. She was great and said to let her know if I need anything. I scanned all my items and started scanning my coupons. I was about 6 coupons in and asked for the team member to come over and assist. Alyessa initially logged in and was assisting me, but then another as customer needed her and she asked someone else (this person didn't have a name tag) to continue assisting me. This other person didn't have a name tag on, but started telling me I could only use one (1) coupon for the whole purchase. Being a loyal Target Red card customer and frequently using coupons at Target, I was confused. He was like see if says it on the coupon. I was like, we are allowed to use for like coupons in a purchase and hew as like no. I asked to speak with the manager and this associate calls for Adam the manager to come. Instead of Adam asking me the situation and providing the decision, the assoicate with no names starts talking and Adam just looks at him and agrees. I tried explaining to Adam the 4 like policy Target normally use. He still let the other person take the lead. I read the coupon and it said 1 like per purchase 2 like per same shopping trip. So I offered to break the order up if they would still honor the store promo. Adam said no, you can get the store promo or use the coupons, but you can't do both. Again, being a long time shopper at Target never had this problem. I said fine, please void the order and I'll do the one 1 coupon per item per purchase. Adam voided the the transaction and I started breaking my transactions into 5 different transactions to meet the requirements. I scanned one of four different items, used one of four different coupons. System was fine, allowed me to pay, but at the end ask me to hand the coupons to the cashier. Associate with no name tag comes to collect and says, no you can only do 1 coupon period. I was like I did 1 for each item. He was like no, one total. Then he states per Target Policy I have the right to refuse coupons at anytime for any reason. Pulling out a piece of paper he had highlighted. I was like why are you refusing. I'm working with the guidelines and the system isn't asking for you to override anything. At this point, I finally ask the person his name and he finally pulls out his name tag and it says Bryan. He puts his name tag back in his pocket and said if you want to call Corporate lost prevention feel free. I finally convince him to let me take this one order I've almost completed and I would leave the rest. Alyessa came back and was like you aren't going to take these items. I was like know, Bryan said only 1 coupon. ALyessa, was like she can split them up, I think he'll allow that. She called Bryan back over and he said no. Bryan and Adam thought it was okay to allow a $128 worth of stuff to sit on their shelves instead of allowing me to use my $25 worth of coupons. I still would have paid over 100+ dollars. Let's not mention, I was also picking up another order for $109.48. After the way Bryan and Adam treated me I cancelled that order to and returned the one order Bryan finally allowed to be placed. So approx $240 in revenue was lost all because they didn't want me to use $25 in coupons. As a red card member, I'm extremely disappointed and will not be shopping with Target again. I'll work to pay off my Target account balance and take my buying power to other stores that appreciate their customers. This may not seem like a big deal to you, but in this competitive...

I had a terrible experience at Target today. First, I purchased three sweatshirts that were marked at $10 but were rung up at $20. The cashier was already very rude & because of this I did not notice she made this mistake. Once I did, I walked back to make sure I was not misreading the sign and an associate CONFIRMED the price being $10. She advised me to go to customer service where I was greeted by Mr. Nathan. He was VERY RUDE throughout this whole process and made me walk back to find the associate that confirmed this price. He was still being stubborn and made it seem like it was my fault but he would do me this favor when in actuality it was the store’s mistake. The advertisement was on a table with NO OTHER KIND of sweatshirts and he claimed they ran out and just placed the ones I purchased there. If this was true, why advertise an item that is no longer in store? Take the sign down to avoid confusion!! He then proceeded with the price change and gave me my money back BUT he gave me $13 on a gift card and the rest in cash. He could not explain why he did this. He was unapologetic the whole time and did not seem to want to help me. This made me very upset and frustrated considering the whole inconvenience. I asked about a manager but no one came to speak to me. As I walked away I could hear him talking to his coworker and saying I was being ridiculous and speaking about me. I was already frustrated so I did not even bother going back to continue the conversation. Terrible experience. Terrible customer service. Terrible...

I purchased two Bowden Faux Leather Counter Height Barstools (Camel, Threshold) for a total of $238.15. Upon arriving home and unboxing both items, I discovered that one of the boxes had clearly been opened prior to my purchase. As someone who manages 65 employees in a high-volume retail environment, I can immediately recognize the signs of a returned, repackaged item—something that should have been flagged, discounted, or disclosed at point of sale. It was not.

Worse, this open box item was missing the entire hardware kit—no bolts, no tools, nothing to assemble the stool with. I paid full price and expected brand-new, factory-sealed merchandise, not an incomplete return hastily put back on the shelf.

To add insult to injury, I drove over 30 minutes—each way—from Frisco to Addison to pick up these stools. Now, instead of enjoying the product, I’m forced to spend my time and money at Home Depot sourcing M6 bolts just to complete the assembly. Returning to that store for parts is simply not an option given the inconvenience and subpar service I already encountered in-store prior to purchase.

This entire experience falls far below acceptable retail standards—from product integrity to service execution. I expect better from a brand like Target.

I’m requesting immediate compensation for the inconvenience and missing parts—whether in the form of a partial refund, Target gift card, or equivalent solution. I’m happy to provide receipts and photos upon...