Midnight Sun Home Care Inc — Attraction in Alaska

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I broke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs.

Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees.

Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back.

Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY.

Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from...

I used Midnight Sun Home Care for over a year for my mom and dad. I found the care givers attentive and caring. My experience with the office staff and owner quite was different. While the staff is courteous to talk with, they were difficult to reach, were not organized or not timely in scheduling, late in confirmations, late in follow ups and accounting. I often would have to call, email and eventually drive into their office to resolve an issue or ask a question. I only spoke with the owner a few times, but when I did it was never a positive experience. If you are in need of finding care, I would encourage you to interview several firms and to do your diligence. You may ask, “if this was your experience why did you stay a year?”. We had a wonderful caregiver that did such an amazing job that their continued care of my parents made dealing with company necessary so as to be able to...

Midnight Sun Home Care is the best company you can work with for long term care needs for you or your family members. They are the ultimate in professionalism while still being warm and compassionate. Kevin and his crew can customize a solution to allow you to remain safely and comfortably in your home as long as possible. They can handle many tasks for you. As leaders in the industry, they work regularly to improve the protection of our aged citizens. Kevin is also a great speaker and is available to speak to your groups. A favorite presentation is "Oh crap, mom needs help! Now what?" Call Kevin today for a free evaluation...