The Remedy Day Spa — Attraction in Albuquerque

UPDATE: Below is my initial experience. The owner got in touch with me today as well and apologized. This was news to her and she made sure to send me a full refund. She also said she would be meeting with her staff to address what happened to ensure better customer service is provided. My husband and I will definitely give this place another chance. People make mistakes and I appreciate the owner reaching out to try to make this right. When I do visit the spa, I will write another review, especially if it highlights a great experience.

This review is not based on actual services rendered. My husband and I booked a couples massage online for December 23rd and were really excited to attend. It is not something we do more than once a year together so we cringed at the $410 price, but went for it since it was supposed to be a special treat for us while family watched the kids. On the morning of the 23rd, I woke up with "bumps" all over the top of my feet, legs, and arms. My husband called immediately on opening to cancel our appointment (my husband didn't want to go without me) because my skin felt like it was on fire and very itchy. I didn't want to be touched and I didn't know what was going on with me so I was concerned this could be something that I could pass on, like shingles. When my husband called he had to leave a voicemail because no one answered. He did get a call back from The Remedy Day Spa and they didn't care that it was a legitimate medical issue, they were going to charge us for the missed visit. I called back hoping to speak with someone to hopefully appeal to some common decency and explain that we would be willing to meet them in the middle and pay a late cancellation fee that was closer to $100 for their troubles, if we could also reschedule once I was better, but all I too got was voicemail. I was even prepared to provide pictures as proof. I never received a call back and the next day got a charge of $452.76 to our bank account. I couldn't believe they did not have courtesy to call me back. I was looking for somewhere I could go more frequently to help with injuries my husband and I both received while we were on active duty. I will never give this place my business in the future! I am truly astounded that a place that proclaims to care about people's health and well-being is so...

I had a five-star experience at The Remedy Day Spa! I received a Groupon for my birthday for a Massage Package with Amenity Access. I called and had to leave a voicemail to make a reservation on a Friday (it was the day after a holiday), and received a call back on Monday to make my reservation. I got in the next week with no problems. The woman on the phone was very friendly and helpful. I do want to forewarn you that there is very limited free parking here. They have a few spots directly in front of the building other wise it's street parking (if you can find it) or paid parking in the lot directly next store. DO NOT TRY TO PARK IN THE PAID PARKING WITHOUT PAYING. Upon entering the establishment the woman at the friend was very kind and didn't treat me differently than any other customer for arriving with a Groupon. She showed me the amenities which I enjoyed thoroughly before my massage. They have a cool dip (swimming pool), hot tub, sauna, and outdoor relaxation loungers and hammock. There is also a beautiful indoor seating area with comfortable seating, water, tea, and snacks. They also have smoothies, sunscreen, and other great items available for purchase. In the locker room they provide you with a personal robe and towel, shoes to use, combs, shampoo/conditioner/body wash, and even have plastic bags to put your wet swimsuit in! I was happy that the woman who gave me my locker was thoughtful enough to give me a locker with the larger style robe, as I forgot to ask. Let me tell you this robe was great! There is nothing worse that going to a spa and being given a robe that you can barely close. This one was big, baggy, and had lots of room to spare! After enjoying the amenities I was introduced to my massage therapist, Michelle. If you want an amazing massage ask for Michelle! She did an amazing job and I feel like a million dollars. I did decide to add on the Mint Scalp Massage, and if you have the $25.00 I highly recommend it! It was a wonderful add on. I can't say enough how wonderful this location is, I will definitely...

The massage was fine but if you're going to claim to be a spa and charge spa prices you need to upkeep and maintain the amenities that make you a spa. They have a nice relaxation area but fail to meet the spa experience with the spa like amenities. The hot tubs are slimy, not treated, and not hot. They are not kept at a high enough temperature to kill any bacteria or algae. The cold plunge or above ground pool, whatever they classify it as, regardless, is not maintained at all. Algae is visible on the bottom and sides of the pool which can and should be vacuumed and filtered out. The steps in to it are unstable, slimy, and slippery. There are spider webs around and underneath all of their patio furniture. When you go to rinse off the pond scum smell from their luke warm "hot tub", the shower stalls in the locker room have algae building up on and in between the fake rock flooring which is broken with pieces missing, you end up smelling the same as if you never rinsed off. There are also a bunch of ants in the locker room and weird stains on the furniture in there. When you fail to upkeep the parts that allow you to charge spa prices and fail to meet basic health code standards that I can visibly see, physically smell, and touch I get concerned about the things I take your word for. IE the towels that go on my face, the robe that goes over my naked body, the sheets I lie down on for the massage and whether or not those items have been properly washed, sanitized and are new and are not being reused. I dont know how involved the owner (s) or management team/mangement company are or the level of decision making they have but the lack of involvement and oversight will be detrimental to the business in the long run. The business has potential. As it is now, I will never go back, I would never recommend to anyone I know, and there is nothing I can point to, that remotely justifies paying $225 for a basic 90 minute massage. Good luck to whomever owns remedy day spa. It's not too late to...