Club Wyndham Vacation Resorts Sales Center — Attraction in Alexandria

Our stay at Club Wyndham Nashville, there is good and bad news regarding our experience at your Resort. First the bad news, our room and the surrounding areas were sub par. Our room was old, outdated and the carpeting outside our room was filthy. It was clearly a case of bait and switch, this room did not reflect or resemble the rooms we saw in the Wyndham advertisements. In fact, it is a room that you expect to find at a cheap motel not a resort.

We were told at check-in that the only rooms available were in the older building, we didn't take this statement to mean that our room would be outdated and the surrounding areas of our room would be filthy. And it definitely didn't look like the room we saw during the presentation.

I still do not understand from a promotional perspective why would your staff provide us with sub par accommodations, as prospective buyer(s). If we were inclined to buy Time Share, it certainly would not be with Wyndham, given this poor representation of your facility and some staff members.

After our 90 minutes presentation, we had the opportunity to speak with one of the sales manager, to voice our dis-satisfaction with our room, the lack of friendliness of the sales personnel, excluding our salesman Matt and Ashley. The sales manager apologize for the poor accommodations but didn't offer any help and went on to state that our problem was not a sale's department issue. I also informed him that no one from the sales building greeted me or my wife as we entered the sales office, with a good morning, how you doing or welcome to Wyndham.

At least six employees from the sales office walk back and forth and around us and didn’t open their months, once to say hello. Again the sales manager offered a token apology but didn't say he would address his staff or contact members services, on our behalf. His only concern was whether we were going to purchase time share.

Are you kidding me, buy time share. I asked him why in the world would we consider buying time share at this location given what I just described? This disconnect between the Sale’s Office and Members Service’s, represents a lack of leadership and vision at the resort, and will contribute to a decease in time share sales. And how this lack of synergy between the departments is creating a negative imagine for the Club Wyndham brand, not to mention its bottom line. As thing stand right now, I would not refer any family members or friends to this site

The good news is that after our 90 minute presentation meeting, we met with Ms. Bacate at Member Services, who listened to our complaints and immediately changed our room to one which was a better reflection of the "Wyndham Standard". We finally felt that our needs and concerns as prospective buyer(s) were being met.

Thanks again Ms. Bacate, for truly representing the best of the Wyndham Family. Five Stars for Members...

Im very disappointed with this company. Months ago I bought a package with them after the deception that it would only be an hour-long talk. After several attempts, I got them to give me what I wanted and at the price I wanted. Advice,do not get carried away by the first numbers that tell you, resist, say no, they will beg you and play with reverse psychology. After months I received a call supposedly to tell me how to manage my account, it turns out that it was a call to upgrade my membership, a certain David Neil calls, who at first was very kind, of course they want to sell you something, as soon as he saw that my wife and I did not want to pay more, nor were we interested in his offer, he was still very persistent, he does not know how to listen to people, very sure because his purpose is to sell, he reached a point that he became rude making it understood that we were wrong for not wanting this upgrade VIP, no matter how much we explained that it was not because of the money but because as a responsible person we managed our budget for other plans as a couple, then when he saw that he could not convince us, he looks for someone named Nataniel, the same story as the script that we listened to the first time presentation, when he saw that we did not give in to his numbers, he became a bit rude, perhaps frustrated that we did not buy his story, as he saw that he could not sell us, he literally cut us off the call, showing what unprofessional and immature of this person. The truth is that their offers are not bad, what is bad is how the company wants to sell the products, sim employees the way they harass and cheat to get a sale and commission. You know, go to the talk, listen and be strong, defend your money, if they want to sell they will have to give in if they do not reach an agreement, at least they will get a free stay or a $...

This was for the same sales pitch and company but it was in Pigeon Forge.

Supposed to be 2 hours it was 5 hours. Started out with an emotional pitch and $30,000+. When we said no, another offer taking over someone who had cancelled for $17,000+. Said no then they offered $3,000+ for points at select places just to try it. New people constantly offering new options and more emotional pitches. Not a single average Joe sales person. Constantly emotion driven sales. Constantly driving wedges between my wife and I.

These prices didn't include maintenance fees, which it appeared they could change at will.

They said we were just electronically signing to say we provided ID. We never actually saw all the stuff that the salesman said we said yes to and he signed the electronic forms for us. That is until the paperwork came in the email.

The paperwork indicated we cold cancel by sending all the materials to Las Vegas which had to be there within 1 week. Even with 2 day shipping from the post office we were barely able to get it there. Called credit card company to get help with cancelling.

I thought the industry would improve over 40 years. But it still the same thing we experienced in 1980.

If your looking for my recommendation, make haste...