Geek Squad — Attraction in Alpharetta

I thought it could be helpful for those of you wanting to use this location. If you get Frank then set a new appointment. I bought a new computer and needed my files transferred, etc. The one drive synch was not synching after two days and he said it would take more time. I reached out to a friend that was a little more knowledgeable and it turned out one of the files was hung up or corupt and after deleting the file it instantly synched my entire drive. Frank did not even take the effort to see what was going on. In addition he was extremely rude when I asked a question and his answer was "I think I already answered that - I have been doing this a long time". Who says that to a customer. I also exported my google chrome bookmarks and showed him that this file did not synch and he said that html files wont synch....when the corrupt file was corrected it immediately synched all files.

Frank maybe you have been doing customer service for "too long" and you should get out of this business. I paid best buy the yearly service fee for geek squad to trouble shoot and fix my issues and you did absolutely nothing. There were a few more instances of "I cant help you" but believe anyone reading this gets the idea. I would ask for Ascher and would have used him but I did not have time the day I bought the computer so I scheduled to come back another day and unfortunately I got stuck with the rude and unprofessional Frank too lazy to troubleshoot anything. I will be cancelling my best buy annual service plan...

As a level 8 I always try to keep my ratings free of extreme emotions and put more logic into my reviews.

This review of Best Buy in Alpharetta has been the most outstanding customer service!

First, Warren spent a good 20 minutes answering all my questions and made recommendations that were a perfect fit for my application, of short form videos, without upselling more expensive equipment.

Second, every one of my credit cards were denied at the POS. I know that was impossible given all cards carry a zero balance. Warren G. again spent about another 20 minutes as I tried to figure out what the disconnect was with my bank. There was no resolution from the bank. Warrren then suggested doing it as a mobile order and the transaction went through like normal.

Third, Corey L, the store manager, stepped in to expedite the pickup process so I did not have to wait an hour for the system to process the mobile order. There are many checks that occur in the mobile order which forces the transaction to take about an hour. Corey then spent a good 15m walking all around to manual process each stage.

Hopefully corporate reads this and recognize each individual for this way above and beyond level of...

I would give it ZERO stars if it was an option. I scheduled an appointment to get my iPhone screen fixed before I headed out on vacation. I was willing to make a decent drive to get it fixed as soon as possible. So I scheduled an appointment for 6:40 PM. I drove over an hour to get there, only to find out that "sorry, the tech has gone home for the night, but you can leave your phone here over night". Why would Geek Squad continue to schedule appointments if there is NO ONE THERE TO FIX ANY ELECTRONICS? How about giving your customers a call to let them know that they need to reschedule? The young girl gave no apologies when I told her the drive I had to make and that it was wrong that I was not notified. She simply stared at me and said nothing. Needless to say, it was a huge inconvenience and big...