Solomon Brothers Jewelers — Attraction in Alpharetta

EDITED: I would like to add that Mr. Solomon personally reached out to speak with me about this incident. I appreciate him taking the time to apologize for the actions of this employee.

I’ve been hesitant to share my experience but after much thought I decided that ultimately it needed to be done. In 2020 my now husband purchased my engagement ring. We went into the store together to pick it out, we had an okay experience then. After he proposed we went back to pick out our wedding bands, this was the first time I ever felt semi-uncomfortable in the store. Fast forward, I visited 2 Saturdays ago on the 25th of May to have my rings resized and to discuss upgrading my stone to a bigger carat. I had an appointment scheduled with Lori for 1pm and due to an accident on the interstate I was late for said appointment. However, I touched base with Lori twice to inform her of that and neither time did she indicate that she might not be able to see me as she had other appointments afterward. When I arrived I immediately felt uncomfortable and like I was being scrutinized by some of the staff, now I was not dressed to the nines because it was a Saturday but I was not dressed sloppy either, so the looks I received made me feel uncomfortable. When Lori got with us she asked in a uninterested and sort of dismissive tone “What did you want to do?”, like she could not be bother to actually help. I again informed her of what I wanted to do, and again got the very overwhelming feel of being dismissed and like I was not good enough to be in their store. She quickly rushed off to speak with the jeweler to get me a quote on redoing the head of my setting. When she gave me the quote I was astounded as it was the same as buying a new ring- and this quote did not include the stone. Ultimately her next appointment arrived, and I was passed off to Daniel. I would like to state that Daniel was very kind, attentive, and made me feel welcome. However, when Lori handed me off to him she failed to inform him of why I was there. So I had to go through it all over again. I left with only getting my rings resized, because at that point I didn’t want to do any business with Solomon Brothers given how I had felt for the majority of my time there. I was informed that my rings would be ready the following Saturday on June 1 and I could pick them up when they opened at 10am. Given that I live 2 hours away, Saturdays are my only day to get out there, so I called Friday 05/31 to confirm they were ready. I was informed that they would not actually be ready until Saturday afternoon and I told them that I couldn’t get out there until the following week. Then they backpedaled and told me that actually my rings hadn’t even been started and it would be another week before they were done. I did finally receive my rings today via certified mail. I hate to say that my husband and I made the choice to no longer use Solomon Brothers...

We’ve been loyal customers of Solomon Brothers for years, purchasing our wedding bands and other jewelry from them even before their expansion. Trusting their reputation, we recently brought in a treasured family diamond ring from 1900 to have it reset and resized. We also had another ring resized during that visit, spending over $700 in total.

Unfortunately, the entire experience has been deeply disappointing. Just two weeks after receiving the diamond ring back, it broke. I paid an additional $40 to have it repaired, only for it to break again three weeks later. This ring had been my daily piece for years with no issues —until it left the Solomon Brothers. After the diamond was reset, it started catching (the new setting) on my clothing. I returned to have this addressed, but the problems only continued.

Despite the significant amount of money spent, I feel I received no lasting value. I now have to invest even more to have my 14-carat diamond properly reset elsewhere. I genuinely wish I could receive a full refund for the time, effort, and money wasted.

What’s most frustrating is that I came in open to brainstorming ideas—whether redesigning the ring or purchasing a new setting—but was never offered any real guidance. I was never connected with a jeweler, only with sales staff, and received no knowledgeable help or creative input.

If you're looking to choose a ring from a catalog or a known designer, Solomon Brothers may work for you. But if you need repairs, custom work, or expert advice, I cannot recommend them. The service was overpriced, the quality poor, and the experience left me disappointed...

My wife was looking for a new ring and started to look around here in the North Atlanta area and found a Solomon Brothers location in Alpharetta so she stopped in to browse. She met Daniel who took his time to listen to what she wanted to understand what she's looking for instead of pushing her in a direction she didn't want to go or maybe overstretch budget. Once my wife told me, I laughed once she told me the store name as 11 years ago when I was looking for her engagement ring I visited their Buckhead location and had the complete opposite experience and needless to say left that location without her ring. She asked me to come meet Daniel and at least look at a ring she liked. I wanted to support my wife, but had bad taste in my mouth walking in. I too was quickly surprised with this change in mindset and experience as he was very knowledgeable about their products and also wanted to connect with me to ease any of my concerns. I went in there to only please my wife, not thinking we would even dream of giving any business to them. But wow, Daniel was spot on. We've ordered a set and can't wait to pick it up soon. If you're looking for a no pressure experience for jewelry, I highly recommend setting up an appointment or walking in and asking for Daniel. Feel free to tell them Brian sent you there! He'll take great...