United Supermarkets Pharmacy — Attraction in Amarillo

I am writing to express my concerns regarding the service I received at United Pharmacy. During my recent interaction, I encountered unprofessional customer service and communication that fell below acceptable standards. When I called to inquire about filling my prescription, the staff member confirmed availability but indicated there would be a significant delay due to a backlog of 165 prescriptions. She further explained that my medication, being a controlled substance, would be flagged if filled in the morning and would therefore need to be processed later in the day. This interaction raised several concerns about the pharmacy’s operational procedures and customer service approach. The explanation provided regarding controlled substance scheduling appeared inconsistent with standard pharmacy practices, and the overall communication lacked the professionalism I would expect. I believe this matter warrants attention to ensure other customers receive appropriate service and accurate information about prescription processing procedures. I would appreciate your review of this matter and any steps that may be taken to address these...

I use United Pharmacy because I grocery shop there and it's convenient to pick up meds when I pick up my groceries. But their pharmacies have really gone downhill over the last several years. Common meds are out of stock and have to be ordered way too frequently. They used to be really good about notifications when meds/refills are ready, but for some reason this happens rarely now. This is especially frustrating when a medicine is not in stock and you go to pick it up - only to find that it's not in stock and has to be ordered. There is no reason for such poor communication, especially when plenty of time is given before trying to pick up a prescription. I will continue shopping at United for my groceries, but I'm going to start filling my prescriptions somewhere else.

Edit on 7-7-22: I've been using Walgreens to fill prescriptions since writing this review and the difference is amazing. Such a better pharmacy...

For the last 4 months, I have struggled to get a monthly perspiration without problems. It's a simple allergy pill monthly prescription. Once they tried to give me 15 days, not my normal 30 days. Then, on 2 separate occasions, they didn't have any on stock, and it would be a day or 3 to get it. I even to a different location which always has it in stock (45th and Coulter) but always have problems finding it in the system and having problems last 2 months trying to transfer the prescription from Soncy location. This is last month. I'm going back...