I will start by saying that this one star does not reflect any of the services provided by almost all of the front desk staff - Tiffany, the first person we interacted with this morning, was exceptionally polite and tried her best to be helpful. Honestly, five stars for her; she was great. Specifically this review is for the morning manager on duty on 11/11/24.

The complaint we made was about the check in experience. My boyfriend was paying for the room in cash, which we realized was probably not very common at this hotel so he called first to make sure it would go smoothly and that he had all the information he needed to avoid an awkward and embarrassing experience at the desk. He provided my credit card number to reserve the room, and specifically made sure that since that was done, all he needed to do was show up with cash to pay for the room. He was told that that would be okay. Hotel policy was communicated poorly in this conversation, and he was not informed that he physically needed a card at the front desk to be able to get the room keys. He needed to call me when I was at work to provide my credit card information again so he would be able to check in. This was extremely inconvenient for me, and meanwhile he was stuck in a crowded lobby feeling very uncomfortable and embarrassed. While this was a simple mistake, it had a huge impact on our stay and definitely started us off on the wrong foot.

When we brought this up during checkout, Tiffany immediately apologized for the situation and when I asked for some money off the room to make up for it, she said of course and went to get her manager. This is where things immediately took a turn. I will say that my boyfriend and I probably do not look like most of the guests who stay there, but we were there for a special romantic weekend and still deserve the same treatment that every guest receives. We did not receive this from the manager. I basically had to argue with her. She was rude and condescending and just kept repeating the policy to me. I repeatedly told her that I understood the policy and while it was completely reasonable, it had been poorly communicated which led to a horrible check in experience. After several minutes of this repetitive and circular conversation, she finally begrudgingly offered a credit at the restaurant. At this point we did not feel like spending anymore time there, and again asked for money off the room. Finally she snapped at us “okay” and did give us some money back. She never once apologized for the situation or showed any empathy for an objectively bad experience, and I strongly feel that this was because of our appearance. When paying this much money for a hotel room, I expect great service. I have honestly received better service at Motel 6. We were paying guests just like everyone else there and were treated very poorly for voicing a valid complaint. This experience with the manager made our checkout experience even worse than checking in had been and we left feeling anxious and upset. Next time we take a staycation, it will certainly not be at Weber’s.

Also, their hot tub was filthy and had a visible grey film on its walls. For the price, I also would at least expect clean facilities and was disappointed on this front as well.