Bergstrom Chevrolet of Green Bay — Attraction in Ashwaubenon

I want to start by saying that I have been a long-time customer of Broadway Automotive and have purchased several vehicles from them. In December of 2020 we purchased our used 2017 Infinity QX60, which was still under warranty. In addition we purchased a extended warranty at purchase time. Since November of 2021 we have had our vehicle in to be serviced over 6 times for repairs ranging from full engine replacement to rear end component replacement. We started taking our vehicle to their repair shop when problems were identified. On May 9th, 2022 we picked our vehicle up from service from Broadway. We identified there was oil leaking and our vehicle was chugging. Broadway on their ticket identified they replaced both front hub bearings and did a multipoint inspection. We paid and picked up. On May 10th we were driving our vehicle and it slowly stopped running on the interstate. We called Broadway right away as we just had it in the day before. We called the service department 3 times and received voicemail all three times and no return calls, as we were stranded on the side of the road. At this point we opted to call Bergstrom in Appleton. We got right through and they had us towed to Appleton at no charge. They did a multipoint inspection and it came back with a code for MAF sensor and ECM reprogram. We had them repair. I contacted the Broadway Service Department and requested a manager. None was available and I left my name and number. I never received a call back. How could this not have shown up the day before on their “multi point inspection” but showed up at another service dealer a day later. After this service we had a full engine replacement and the transfer case replaced in June. Our problem today was a full rear brake replacement that Broadway did in August. Our car started the grinding noise of metal on metal coming from the back brakes. I called to inquire on the warranty for the brake service. No answer to the first call….option to leave a message. I called back a half hour later receptionist stated there still wasn’t anyone answering in service. I demanded to speak with someone. I finally received a human and he assured me that someone would call me before 8am to set up service. It is now 11:00am and I have had no return call to set up service before the holiday. I am disgusted by their lack of communication and dependability. Not only for return calls, but for the supposed quality of the vehicles they sell and the service that is provided. Do better. I have provided some of the service tickets that I have been able to locate. I believe there are still two missing from between November of 2021 and current. I am glad that we have options for other service dealers, that can complete warranty work. If Bergstrom hadn’t of been there for us I am confident that Broadway would continue to fall flat and short of our service expectations. My suggestion to you is go somewhere different for your vehicle purchases...

I had my brakes done (pads & rotors, all 4) due to a warped rotor and then wear, on a vehicle I purchased there. It was squealing a few months later, so I made an appointment to bring it in.

I also had mentioned that I needed to speak to a sales manager (supervisor or higher) about how my a/c doesn’t work and the situation. Dave came out and brought me to a small room. I started explaining how after I purchased the vehicle, my father had passed away and how there were some medical emergencies that prevented the car from being driven a lot, for a couple years. I said how I brought it in last year to be looked at.. along with my brakes & the service manager came out and I was told the mechanic found there was already dye in it & he found the a/c leak. It would cost me almost $700 to fix the expansion valve they said. I said to the service manager..” If there was already dye in it.. it would’ve been put in by you guys, seeing that it was a lease with 30,000 miles that was traded in here...” Dave got very upset. Dave said he didn’t want to hear anything. Dave told me that he was going to make things very short.. Either I pay what they gave me for an estimate or I’m free to leave. I was confused. I asked simple questions that he rudely didn’t want to answer. I told him I’m not paying that. He said that he would need to escort me out of the building and to my car then, which I didn’t even know was parked outside yet, he said with the keys in it. I asked if they looked at my brakes? And he said that they did not and they will not service my vehicle and that I am not to return. Why?? I was in shock. I asked why, as I had tears rolling down, confused. He said he didn’t want to argue. I was lost.. because I didn’t know we were arguing. Dave said we will agree to disagree about the a/c and that he will escort me out to my car. I said that I did not need an escort and that I’m perfectly OK to walk to my vehicle with my son. At that time, the service manager walked out with a very shocked look on his face. I had worked with him before. He was not sure why I was told to leave and why they did not look at my brakes, etc., or why Dave told me they will no longer service my vehicle.

Once I got to my vehicle, we could not find my keys. Once they were found, I left. With no intentions on returning.

My whole body is Shaking, in shock, disgusted, confused, disappointed.. And so much more.

I have no idea what just happened and why. All I did was bring my vehicle in to get the brakes looked at and that did not even happen? Instead, Dave told me that they are not going to be fixing my A/C..that they knew didn’t work before, I purchased my vehicle. The vehicle was marked that the a/c worked. But, the can of Freon they used, only lasted so long. Unfortunately, for me.. A couple of life emergencies put me in this position & I was told that it was Broadway‘s problem, not Bergstroms.

I have never in my entire life have been treated this poorly, to say...

From the day we ordered my first brand new vehicle (March 2021) to the day I picked it up (Feb. 2022) the guys at Broadway Ashland could not have been better. My husband and I ordered my 2021 Chevy Blazer the way I wanted it. Brandon took the order. He made sure I was satisfied with what I wanted. When asked when my Blazer would be in, rather than giving me the standard answer, he got the sales manager on duty, Alex to give me the straight answer that it could take into the next year before mine would arrive. As disheartening as that sounded we still went ahead with ordering. As time went on it was evident I was not getting a 2021 Blazer. Late last year my 2021 Blazer became a 2022. Had to change my color choice on the 2021 several times. By the time it became a 2022 I had to change the color yet again. The color I originally wanted was a Midnight Blue. By the time I found out I was getting a 2022 I had had to change to change the color and was getting Red Hot, not my first choice but I would have lived with it. When I found out the 2022 had a shade of blue I changed the Red Hot to Blue Glow Metallic.

During this time from March 2021 til Feb. 2022 the staff has been professional, courteous, and up front that there was nothing they could do to speed the process up. The new vehicle sales managers, Alex and Luke took, returned calls, and called to keep us updated on what was going on with my vehicle. February 2nd of 2022 Alex called in the morning to say my Blazer was finally at Broadway. He wanted to personally check it over before he released it to us but we could pick it up that afternoon. We arrived to pick it up. Alex came out and said he went over it and that there was a scratch on the windshield and he already had it noted and was going to get a new one ordered and replaced. The scratch was barely noticable but he wanted the vehicle to be as perfect as possible. He also noted the "problem" with the heated seats I had ordered.

Alex has called to check how I like the vehicle after about a month of ownership. I couldn't be happier with it. Two days after we picked up the Blazer we took it on a road trip to Florida. This vehicle has been the most comfortable vehicle we have ever had. We are very happy with the Blazer to the point my husband is even changing his mind about getting another Chevy, a Blazer to be exact.

I want to thank Brandon, Alex, and Luke again. They made the whole process of getting a new vehicle as painless as possible, even with the chip shortage. I'm still waiting for my heated seats but that is a GM problem not a Chevy Broadway -...