WG&R Furniture — Local services in Ashwaubenon

UPDATE to include review of delivery- when I purchased my couch I set up delivery to be between 1pm and 6pm. I was told I’d receive a call approx 20-30 minutes before the delivery was made to let me know they were on their way. On delivery day I got a call from the delivery guy asking if I had anyone at the address to accept the delivery. I asked how far out they were and he said they were already there. I scrambled and said I could be there in 20 minutes. He said policy only lets them wait 15. I dropped everything (it was also moving day) and drove like a mad man to get to the new address within 15 minutes. Luckily, my friend lives near my new address and was able to run over to accept the delivery before I got there. The delivery men literally left the couch in the middle of the drive way by my garage. It could’ve easily been hit by a vehicle driving by (I live in an apartment). The in-store experience was great, but I was highly disappointed with the delivery. I did receive an automated voicemail the same day at 12:20 stating my delivery would be between Noon and 1:30; however, I’m not going to rate that as my voicemail record shows it came in the day before delivery but my phone never alerted to a missed call or voicemail until the day of so I may have missed it or my phone is messed up. Either way- I didn’t get the notice that the delivery guys were 20-30 minutes out as I was informed I would.

In my opinion, WG&R has the best customer service. I visited the Green Bay location and the sales team was very helpful and kind. I wandered around their showroom for an hour and then decided to go to other stores to check prices and options. They ended up not only having the best prices and deals, but the better sales team that made the process painless. I was undecided on exactly what style I was going for, and they allowed me to wander and checked in every 10ish minutes to check if styles I liked were in stock. WG&R will continue to have...

I had to give this place one star. If I could give it zero, I would. I had THE worst customer service experience ever. Period. We bought a beautiful gathering table. Wanted 2 coffee tables (which is the whole point on why we went there. The gathering table was stumbled upon.) This is on January 15th. Mike said one was in stock . Just waiting on one more. The other one will be in March 17th. Was told I was qualified for 20% off. Didn't get it. Even though it took us 45 minutes to cash out. He was too busy telling irrelevant stories and not paying attention to what he was doing. Took 3 phone calls to rectify that situation. On March 13th, I received a phone call from Mike saying "No change on your delivery date. Still going to be end of April, mid May." Wait.. what? I was told March 17th. So I called customer service. Was then told end of May, mid June. And i was also told that i was going to receive better updates from the store. Nope. It is now June 14th. I've received NO coffee tables. They sold the ONE I was promised. The one IN STOCK. I've called customer service twice. Was told it was going to be mid June. And customer service said they were going to keep me updated. At least every 2 weeks. Never did. Called today. Sorry, July 10th. Was told by a store associate that they were going to get to the bottom of why my one coffee table wasn't there anymore. I waited 3 hours. Never called me back. I had to call them back. Ended up just canceling. I mean, I get shipping delays, but I was promised ONE coffee table. By March 17th. Nothing. This was my very first house I bought. Just wanted one coffee table. No dice. Cancelled. Stay away form Mike. Sorry, but he started this headache from the word "GO". It really is a shame,because they have beautiful furniture and decent prices. But the customer service experience is what is going to keep me from not shopping...

I bought 2 adjustable beds in 2017 along with the 10 year extended warranty on each bed. The power supply failed last week on one of the beds. After testing the power cord and wall outlet I confirmed that the cord was fine but the power supply was bad. I called customer service and the voice message said that I couldn't talk with a live person but had to send an electronic message. So I sent a message using the website contact form explaining the power supply was dead but the cord was fine. I got a reply about 24 hours later that totally got my message wrong. They asked me to send a picture of the power cord so that WG&R could find out what the replacement cost of the power cord would be for me! A day later someone called because the service ticket was still open. I wasn't available but my wife explained that the person who responded to the email thought the problem was the power cord when the message said multiple times that the power supply was the problem. The customer service rep told my wife it would be at least 2 weeks before a tech could come out to check the bed and then at least 2 weeks after that before any parts would come in.

So, I got the part number off of the power supply and ordered it myself online and received the part in 2 days at a cost of $29.95 + tax with free shipping. It took me literally 10 seconds to replace the power supply and have a $3000+ adjustable bed working again.

When we bought the beds we were very happy with our experience with the salesperson and the delivery crew. But as soon as we had a problem we were treated like lepers,

We will never buy anything else from WG&R and will tell all of our family and friends about our bad experience and advise them to...