I dropped off a couple of paintings that I needed to have framed at Athens Art & Frame. One was a gift for my wife for our anniversary. They were supposed to be ready a couple of days before our anniversary, but I didn't go to pick them up until the day of our anniversary so I could give her the gift that evening. When I arrived at the Epps Bridge location late in the afternoon I discovered that there had been a mix up and the paintings were no yet ready. Only one was finished (and, of course, it was not the one that was the gift) , and the paintings were across town at the Cedar Shoals Drive location.
I wasn't particularly happy, but I decided to drive to Cedar Shoals to get the one that was finished and make the best of it.
By the time I got across town, they'd finished framing the other painting as well!
I've used Athens Art & Frame many times and always been thrilled with the work they've done, but for me, it's how a company handles a bad situation that proves their customer service and quality, and they went above and beyond to make this customer happy when there was a problem. My wife was thrilled and our 20th anniversary...
Read moreThe staff could not be more accommodating or helpful. I was getting a gift made for a friend that became a little complicated. Olivia was helpful and had excellent suggestions that brought the project to completion. Frankly, Athens Frame Shop saved the day because the person I was getting the gift for had some last second changes. The project hadn’t been started and Olivia and the staff worked through my headaches and made it happen. Great people and great work. I wish all customer service experiences were...
Read moreAthens Art and Frame did and excellent job of reframing three oil paintings for me. The service was outstanding, from the warm greeting when I arrived, to the artistic expertise provided by Olivia in designing just the right frames. The finished products looked amazing -- not only were they beautiful, but the quality of the custom framing was spot-on, very professionally crafted. In fact, it felt like I had totally new artwork! Thank you Athens Art & Frame for a wonderful experience...
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