American Signature Furniture — Attraction in Atlanta

BEWARE OF THE SHADE - THEY TREAT YOU ONE WAY UNTIL THEY GET YOUR MONEY. BUYERS REMORSE WILL HIT YOU HARD.

From purchase - to pick up experience let me with the feeling of regret.

I spent 4 days pondering the ideal of the purchase and sorting out if I were going to finance or pay cash. I visited various stores to ensure that this purchase was the best for me and my home. With the added pressure of an associate who did not work in the store taunting me by saying "You can't get that couch its for another client", this added fear of losing this sofa by being sold before I could purchase on the day I planned was placed on me, so I purchase. I don't know if it was a sales tactic or if they were serious but the display was gross to say the least.

In discussing the purchase, I was told if I take it home "today" that I would get an additional $200 off, based on the price I was told before $1415 (which I have on text was the price I was quoted which meant to me $1215), but the additional $200 was not honored in the final price. With the purchase made, I situated my home, cleared out the old couch, rented a vehicle to pick up the couch and had people waiting to assist me to unload it. I called prior to coming back to the store, notifying the sales person that I would be there to pick it up.

Upon arrival I was met with frustration of my arrival, being told that I would not be able to pick up the sofa. I was even put down by whom I believed was an associate who turned out to be the manager, by letting me know how insignificant my purchase was because it was "clearance". It was put into context as if it meant less to service me for pick up because it is not a full priced item. This attitude along with the disarray of the store as I came to pick up the sofa, left me with a "was this really a good purchase feeling."

To sum this up, I experienced something of a customer/client service level that was unprofessional and uncomfortable. No one should ever be made feel pressured to purchase, to see the interactions of associates from another store make such a display for a purchase that someone is considering, be told that there will be an additional discount to be taken from the purchase and it was not, then be made to feel that your purchase was insignificant or that you are less valued. I called to ensure that I could pick up the sofa, if it were to be an issue someone could have told me before I changed my home around, rented a vehicle, gather people to unload and before I arrived to the store.

I took my side of this deal seriously and lived up to my obligations just to be minimized. Not to mention, the sofa as advertised in various places comes with an ottoman, which this one seemingly missing one. For all the things I did to ensure that I complied with the terms of purchase, they reduced my experience to the worst. I had to pay additional money towards my rental moving truck and I spent over almost 2 hours waiting for them to come to terms with "wrapping plastic" over the couch, this causing what was supposed to be a meticulous & easy plan of pick up into one of the worst purchase experiences I have encountered.

I pray no one ever has to experience the situation I described. We are past apology, no one from the store reached out to recover from this experience. If someone had asked me where to go to furniture, based on my profession and my reputation in the home and sale areas I would suggest them to seek...

I am writing to express my profound dissatisfaction with the service provided by American Signature Furniture in relation to my recent furniture order. As a loyal customer who has entrusted your company with a significant purchase, I am deeply disappointed by the numerous delays and the lack of accountability demonstrated throughout this process. In October of 2023, I placed an order for custom fabric furniture pieces with American Signature Furniture. At the time of purchase, I was given a delivery date of January 26, 2024. However, what ensued was a frustrating saga of repeated delays and unfulfilled promises, leaving me without the furniture I eagerly awaited for over four months. Despite my efforts to stay informed by regularly checking the company's website for updates on my order, I was consistently met with disappointment as the delivery date was continuously pushed back. What began as minor delays escalated into weeks of waiting, with each subsequent notification of postponement further testing my patience and goodwill as a customer. To compound matters, when a partial delivery was finally made, only half of my order was fulfilled. I was then informed that the remaining portion of my furniture would be delayed once again, exacerbating my frustration and inconvenience. Even after being assured of a subsequent delivery date, I received yet another call stating that my furniture would not be arriving until February 22, 2024. Upon my delivery date, and after making proper arrangements to be available at home for the delivery, a truck arrived claiming to have finally brought my merchandise, when in fact the merchandise was not on the truck. This phantom delivery was a huge time investment on my part and inconvenience, as I was still left with no furniture. This of course led to another proposed later delivery date. The proposed delivery date was March 9th, where yet another truck arrived, but this time with the wrong merchandise. I refused the delivery, as the merchandise that I ordered was not what was presented. This is by far the most egregious display of perpetual compounding mistakes that have ultimately led to an extreme time investment, only to yield zero customer satisfaction and no merchandise.

It is crucial to note that these delays cannot be attributed to issues with national supply chain logistics, as confirmed by the company itself. Therefore, the repeated failures to meet promised delivery dates constitute a clear breach of trust and a failure on the part of American Signature Furniture to fulfill its contractual obligations to its customers. As a consumer who values transparency, accountability, and timely service, I find this level of disregard for customer satisfaction unacceptable. I expect better from a reputable company like American Signature Furniture, and I implore you to take immediate action to rectify this situation. In light of these circumstances, I urge you to thoroughly investigate the handling of my order and implement measures to prevent similar incidents from occurring in the future. A prompt resolution to ensure that I finally receive the furniture I paid for and put an end to this protracted ordeal would be refreshing. Thank you for your attention to this matter. I trust that you will address my concerns with the seriousness they deserve and take appropriate steps to restore my faith in American...

Currently still here … my mother purchased a bed frame from this location. She physically came in and ordered. She was initially told that she has a 2 week time frame to pick up the product starting from when the product is delivered to the store . She was called three times stating she needs to pick up the item immediately or she’ll be charged despite the two week time frame initially discussed . They stated if we canceled our order they will charge her a percentage still. We asked can we make arrangements for Monday since it’s the weekend and we both work. They stated they don’t do pick ups on Mondays so we opted for a Tuesday pick up . We both took off work early and rented a U-Haul. (So happy I didn’t pay for a mover) When we arrived they stated they don’t have our order and we can go 25 miles away to pick it up at another location or we can redo the order and have it delivered to this store like we originally planned at a later date (Nov 18)th. Which they later changed to Nov 22nd. We opted to have it redelivered because my mother suffers from ptsd of driving on highways after being in a mva so we wouldn’t be able to go to the next location and this location is about 7min from our home. When I spoke with the manager he stated his associate messed up and the other store was the people calling us over and over . A manager who blames his team instead of just rectifying the situation should be ashamed of hisself .He gave no reason to why our order was even shipped to the other location and gave nothing but attitude in our whole interaction. He made a promise to reimburse for our U-Haul but then took it back and stated he will give it when we come back . I stated that is fine as long as that is in writing but he refused to have anything in writing. I stated I understand policy but humans are not perfect so I would like to avoid me having a issue with getting; What he promised , when I come back just in case he is not here. He refused and stated he will not. After sitting in there for a hour and waiting for the gift card he promised…. he eventually gave us our new invoice with a note attached stating the gift card will be honored at our next pick up .Hopefully 🤞🏾. Honestly could have been resolved quicker if he didn’t give attitude in the first place or push back with a gift card HE OFFERED . I will come back and edit when we pick up in next 2 weeks unfortunately . He gave us a business card but Im not sure if it’s his name because he signed a different name OA (Oashekun) on the note but the business card says Delon Coggins . I try to be a overall understanding person because I’ve worked in the same positions before but unfortunately what you give is what you’ll get with me . Not sure if he was having a bad day but it’s no excuse to treat your customers rudely. The associates were nice and helpful.

Based on our new invoice there was a cust. Satisfaction credit applied...