Burlington — Attraction in Atlanta

I am sitting in the parking lot of the store as I type. I have spent thousands of dollars with this company, and I have never once had a problem returning an item. Last week, I purchased a pair of shoes for a daughter of a friend of mine who lost her husband. This was part of my contribution for her attire for his homegoing service. The shoes were champagne and she ended up going with silver, so I tried to exchange them for other merchandise. I provided my debit card and even showed the transaction on my bank account. The “manager” That checked me out advised me that he could not find the transaction using the information I provided and refused to offer a store credit. I continued to explain that this was the negligence of the cashier because I have always provided a phone number as a Loyalty customer. I did not have a record of the receipt in my email. Neither did I have a physical receipt, but I did not worry about it because I had the debit card. When I requested to speak with the manager or obtain a corporate number, he cut me off and told me to Google it! He then threatened to not check me out and told me that “he did not have to” Service me. When I asked him to, please stop speaking to me because his tone was combative he Told me that it was his “constitutional right” to talk to me despite my request that he not. There were three other associates on the counters, but none of them were checking out customers, so he was my only option of obtaining my merchandise and leaving the store. I have been to many Burlington stores all over the country spending countless dollars and never once have I been treated with such disrespect. He has obviously A new employee because I shop at this store almost weekly and I’ve never seen him. I am a regional manager for a local wireless provider where I govern five stores in the Atlanta Metro area. If he was my employee, I would remove his badge immediately. His temperament and lack of customer service will be the downfall of this location if he continues to lead! Ironically, I noticed the store was very poorly recovered and clearly in disarray however, I attributed it to the holidays, even though today is the 6th. After such a disheartening encounter with the leadership of this location, I’m confident that the condition of this store is a direct reflection of his incompetence! My receipt says that his name is Desmond. He has an accent and is about 5’10 with dark jagged hair, and challenging teeth. He has an accent- and a quick temper. The moment I got frustrated, he attempted to warn me to hush or...

I recently had a profoundly disheartening experience while attempting to make a purchase at this Burlington. As a loyal customer, I have always appreciated the convenience and quality of service provided by this establishment. However, on April 3, 2024, I encountered an employee whose behavior not only tarnished my perception of the store but left me feeling deeply upset and unjustly accused.Upon reaching the checkout counter with my selected items, the employee in question began ringing up my purchases with an air of suspicion. I initially brushed off any unease, assuming it was merely a routine aspect of their job. However, my discomfort escalated when the employee abruptly halted the transaction and leveled a baseless accusation of theft against me. I was about to head to the gym so I had workout items with me and she going to blatantly say, CAN I CHECK YOUR ITEMS TO MAKE SURE YOU’RE NOT STEALING. In disbelief, I attempted to reason with the employee, explaining that I had selected and intended to pay for each item in my possession. Despite my protestations and insistence on my innocence, the employee persisted in their accusatory tone, casting a shadow of doubt over my integrity in front of other customers.The ordeal was not only humiliating but deeply distressing, as I found myself unjustly branded as a thief in a place where I had previously felt welcome and respected as a patron. The lack of professionalism from the employees that was far and tact displayed by the employee compounded my distress, leaving me feeling marginalized and invalidated.In the aftermath of this upsetting encounter, I have been left questioning whether I wish to continue supporting a business that tolerates such behavior from its employees. The trust and rapport that once characterized my relationship with Burlington have been irrevocably damaged by this regrettable incident. In conclusion, my experience with the accusatory employee at Burlington was nothing short of appalling. The lack of accountability and empathy displayed during our interaction has left a lasting impression, one that may ultimately influence my future shopping decisions. It is my hope that this review serves as a cautionary reminder of the profound impact that employee conduct can have on customer relations and loyalty.

The employee that I’m referencing is a fair-skinned individual with a unprofessional demeanor, wearing glasses, that was working on register...

I love Burlington but this particular location consistently shows very little respect for customers who come to patronize the location. Yesterday evening an announcement was made around 8:30pm that cash payments would not be accepted after 9pm! What??? What kind of business is this??? It would be simply better to post, "No Cash Accepted" on the door rather to arbitrarily make such random announcements and catch customers off guard. It appears management is more concerned with leaving at close time than taking care of the customers currently doing business during business hours. The checkout line was ridiculous! When I got in the long line to check out, there were only 2 registers open. Shortly thereafter, the manager made her last "no cash" announcement before closing one of the 2 registers and leaving the line. Meanwhile, customers wait....and wait.... and wait for their turn to have the great honor to purchase from Burlington Camp Creek. Horrible... Absolutely No Respect for customers' time! The cashier was snail slow working with no sensee of urgency to get customers in and not. There was a female employee fiddling with hangers at the side of the only working cashier. I asked that young lady if someone else was available to open another register to move the line along. She promptly told me, "No" and that she was off. She told me that mangers were already aware of the long lines....that there had been 30-minute lines all day...that they don't care because they're not doing anything about it. WOW!!!! Unbelievable!!! I asked her to call the manager. She refused, saying she was counting money. I asked for regional manager contact information. She told me she didn't have it and directed me to call Burlington Corporate office to voice my complaint. Really, Burlington Camp Creek, it's time to drastically level up on...