Staples — Local services in East Point

Run! Do not go to this store! First off the employees do nothing but sit around on their phones and chit chat with each other and when you need help they act like they sooooo bothered! The store was a mess seeing as though it’s back to school time they should stay on top of that. Came to return 2 items, a stapler and a tape dispenser. Now before I go dither let me say I e worked in retail for years and I know all about return policies. Get to the registrar and with attitude the cashier ask if I have my receipt. I said no then she asked for the last four of the card and my license. I told her it was paid for in cash and I had to chase my mom for her ID. Why? Idk. The policy without a receipts that you get store creditor the LOWEST SELLING PRICE within the past 30 DAYS! that’s a month. They gave me $1.99 for an $18 STAPLER! And $3.99 for a $6 tape dispenser! Tell me where that makes sense!? When was a $18 stapler EVVEEERRRR $1.99!? If that’s the case i would have bought several of them. They said they have no proof of the price but the items were right there in the store!! I filed a complaint and even the president of Staples Angela Jare was not helpful or accommodating. The employee in store is named Zaylon or something like that. She thinks the customers owe her something. This will be the last time I ever shop at Staples. My money is no good here. Will encourage my friends and family not to shop here either. Just money hungry and don’t care about their customers. You think they are gonna resell that undamaged stapler for 1.99!? Nope! I’ll just shop at Office Max for my back to school...

I am extremely disappointed with the service provided by the Staples store in East Point. As a loyal customer who has been ordering business cards from them for years, I was shocked to receive a phone call informing me that they no longer offer in-store card printing services. When I inquired about the reason for this sudden change, I was told that Staples no longer prints cards at any of their locations.

However, this information contradicted my recent visit to the store, where I distinctly remember witnessing card printing taking place. Seeking clarification, I called back to speak with the manager. To my dismay, the manager was defensive and uncooperative. He claimed that they do indeed print cards and even went as far as stating that he was present when the representative informed me about a supposed quality issue. This assertion is completely false, as the issue of quality was never mentioned during our conversation.

Throughout our conversation, the manager disregarded my concerns, repeatedly interrupting me and failing to offer any form of apology or acknowledgement of the issue at hand. This lack of professionalism and customer service is deeply disappointing and does not align with the standards I have come to expect from Staples.

I hope that this matter can be addressed promptly and that appropriate measures are taken to ensure that such incidents do not occur...

I had the WORST experience of my life in this store and it ended up with me losing an iPhone 6s here. I came in and was sent around the store from ASSociate to ASSociate for "help" to fax THREE papers. I first asked the manager for help who sent me to someone else who then sent me to six different people in the store. With all the running around I misplaced my iphone on a counter and it was stolen. By the time I was fed up with the horrible customer service I asked for a refund from the manager and only then did he decide to help me himself. When i went to reach for my phone I couldnt find it. No one helped me look and by then someone had stolen it. I went to my car in tears and called staples to review the cameras the manager himself told me "I cant do that right now, im busy". So I called the police only then did he show the police the cameras and they said they didn't see anything. So here I am papers still not faxed and a lost iPhone. The headquarters of Staples told me they can offer a $5 gift card. Smh I will personally tell everyone to never shop with you all again and I will never spend another $1 at...