Massage Envy — Attraction in Atlanta

I have been a member with Massage Envy since 2019 and usually book a massage every month. My home location is in the city and I now live in the South Fulton area so the closest location is now Camp Creek. I am a creature of habit so I was still going to my home location for a while and finally recently decided to give the Camp Creek location a chance. I called this week to schedule with Jasmine, who I have scheduled with twice before and I think has hands blessed by The Most High, but to no avail she was booked out to the next month. I wanted to utilize my extra session I had not used and schedule a 90 minute instead of a 60 minute massage because my body really needed it. The representative suggested a masseuse for the 90 minute session and I was able to schedule. The next day I arrived to the appointment and 5-10 minutes into the massage, I noticed the masseuse was not giving me a massage but was handling me like I was in a physical therapy session instead. He was applying pressure to my pressure points and not massaging at all. It even began to hurt to the point I had to ask him to stop. He mentioned he was a muscle and stretch therapist and asked if I had scheduled online and I told him I called and the receptionist suggested him for a 90 minute massage. He stated he did not specialize in massages and that he was a muscle therapist and had been for 19 years. I did not want to be rude and just leave so I endured through the 90 minutes anticipating talking to the front desk afterwards. After the session, I communicated to the front desk, including the supervisor, the disconnect with me calling to schedule a MASSAGE and not receiving that and in addition, using my extra session to make it a 90 minute session instead of 60 minutes, which I felt had been wasted because that’s not the service I received. The supervisor stated she spoke with the owner who declined to rectify the service I received and offered to put that masseuse in my file to avoid booking with on my next visit. I politely declined and will definitely NOT be patronizing this location ever again. All three front desk receptionist, including the supervisor, admitted that people had complained about being booked with this particular masseuse for a massage and not getting that service when they arrived. Also, they admitted that the receptionist I scheduled with was new and inexperienced so she did not know that this masseuse she suggested was a muscle therapist and not an actual massage therapist. And still they did not want to recover my service. My advice would be to stick to who you know because they will suggest and schedule you with people that are not skilled for what you need. I will drive the extra miles to my home location before I give them anymore service. They really need to do better. Thank you Jasmine for being such a great massage therapist! You...

Do not patronize this location! Massage Envy's are independently owned - take your money to another location that values its customers and their experience. I've been a member for 2+ years and have no history of not showing up for my appointments; however that did not prevent me from going through the following: Thursday (Nov 10)- I call and reschedule an appointment scheduled for Saturday. I confirm my account, request a specific day (Dec 3) and a specific service. I get off the phone assuming everything is fine. Saturday (Nov 12) I receive a call stating I was a no show and I would be charged for the appointment. I express my dissatisfaction and communicate that I called and spoke to someone on Thursday and rescheduled. I did not receive any reminder calls for the Saturday appointment so I assume this has been changed without issue. I am asked for the name of the person who helped me or their gender - it is not my responsibility to keep records of who I talk to when I call this business! He (Kenny) says he will research and get back to me. Mon Nov 14- I call back and confirm the date and time I called - luckily I sent myself a calendar invitation for the rescheduled appointment and confirm I spoke to someone at 1:50pm on Thursday Tues Nov 15- The manager (Winter) calls and states because they have nothing in their call log stating they spoke to me and no one who is certified to offer my massage was scheduled to work during the time I rescheduled then they unfortunately have to charge me. I emailed a picture of the call log confirming where I spoke to someone on Nov 10 and request that someone call me to confirm resolution by the end of the day. It is now 10:30pm. I received no call back (even after holding to speak to owner) and specifically requesting resolution today. It is not my responsibility as a customer to maintain an audit trail of evidence when I call and speak to someone at this establishment. It is outrageous that I have had to take time away from my work day and personal life to follow up on what is clearly a personnel issue that has further highlighted the poor customer service and lack of value this location puts on it's customers. My WORD and my history as a member for 2+ years should have been sufficient to waive the fee and ensure the next appointment was properly rescheduled. It is not my responsibility to train your people!!! AGAIN, SAVE YOUR MONEY! I'll be cancelling my membership and taking my money to...

I really like going to Message Envy the environment is always inviting and clean. The employees are always friendly and eager to help. I have health issues that actually need to be massaged ofter but some areas that you can't put to much pressure on. I explain this to the massage therapist and 95% of the time I get a great massage but this time, I went on my birthday and the only thing my massage therapist had was a good conversation. I tried to coach her through the process but she just couldn't get it right so I just went along with it. Then when it was over the staff at the desk asked about it and I said it was fine. They wanted me to read about this package deal they offer but I had already said I wasn't interested. The gentleman came from behind the desk and sat on the sofa next to me and began to pretty much try to hard sale me the package. When that didn't work he tried to hit me with "it your birthday girl, treat your self, you deserve it". I said no thanks, I don't want nor need another bill. Plus I don't know how often I'll be able to get out here anyway so it would be a waste of money. Then he started to tell me about how your once a month massages roll over, they can be given to someone else or combined to bring someone with you. All that sounds great and all but I still don't want nor need another bill! Then he was like ok if you change your mind just give me a call. I said ok, I left a cash tip for my massage therapist and bought a can of spray Biofreeze. I know you're wondering why I left her a tip when the massage wasn't good. I used to work as a hairstylist and stood on my feet most of the day and most people didn't have the common curiosity to tip me. They swear that they loved their hair but they'd want their change if it were a dollar. Smdh Will I be going back, yes! Do I recommend others to go,...