The NOW Massage Atlanta West Midtown — Attraction in Atlanta

I bought a membership with them this week and booked a massage appointment for Friday. On Friday, they cancelled it and called me to tell that I need to book a different day because the massage therapist is unwell. Okay, so I booked another available appointment with another massage therapist on Saturday and received a confirmation. On Saturday, they call me again and say they will cancel this appointment too and I have to reschedule again on yet another day because the second massage therapist "is unwell". I don't know what's going on there and why everyone is unwell (some kind of virus or just poor schedule management?), but this made me question whether it's safe to go there, especially since I am pregnant and the last thing I need right now is getting sick. I am also not sure what's the point in purchasing a membership if you can't get an appointment - they just keep canceling them. My back hurts pretty bad in my second trimester, and I think I might cancel my membership and go elsewhere because the longer I wait, the more it hurts.

P.S.: I called them after receiving a voicemail from their manager Cheyenne, she said she would like to offer me a complimentary appointment and recommended to call the number they listed in the comment below. When I called the number, they didn't offer me a complimentary appointment. Even worse, they told me to call another location in Buckhead to make an appointment there, but I did not receive a refund for the cancelled appoint that I was already charged for. I asked them to cancel the appointment for today that they said needs to be canceled so that I receive my credit back, but they said it's already canceled (it's not, this appointment is still in my system in my account and I did not get the membership appointment credit back). And I cannot cancel it myself because if I do, they will charge me an additional fee for "last moment cancellation". So, basically, they canceled my appointment last moment twice AND charged me for it. This is too much headache at this point. I will be canceling my membership with them and requesting a refund/disputing with my bank if they...

I've been to NOW Massage in a few different cities. Unfortunately, our experience at this location was not at all as I experienced in the past. For starters, I booked two massages for myself and my spouse. After booking our appointments we were called and asked to have our card on file charged for a deposit. I've never had this done before and was a bit annoyed by it.  I understand they might be experiencing last-minute cancellations but this is something that should be done through the booking process.  I was reminded on the phone to arrive at least 10 minutes early. Arrived early as asked but when we entered the salon there was no one in sight. We waited around the front for a minute or so and decided to sit down. No one came out for about 5 minutes later. While we waited I continued to get annoyed because the music in the front was obnoxious it was not at all soothing or relaxing. Then to make matters worse one of our masseuses was late. Finally, my spouse went ahead to get started while I waited. The receptionist came back to the front to call the second masseuse - as she happened to stroll in and rushed to the back to get ready.  The massage/stretch was very underwhelming the masseuse was not at all that experienced. You could tell by the constant stopping, she left me cold a couple of times on the table and she forgot the extra I paid for she tried to add the extra at the last minute and it wasn't even hot before she took it off. smh.  Fast forward to checking out. My spouse finished before me and checked us out.  The receptionist charged us the full amount and claimed that somebody did not make a note of the deposit.  Like what the heck- not cool! now after all that frustration, we had to wait for our refund which happened shortly after but still - get it together.  When someone takes the day off work to rest and relax this is not the type of experience one desires. Will I ever recommend this location or...

⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Experience!

From the moment I walked into the spa, I was greeted with a calm and welcoming atmosphere by Asizha, and Sawdah at the front desk . They help navigate me through the menu pick the perfect massage, massage therapist and massage enhancements that instantly helped me relax. The space is beautifully designed—clean, peaceful, and full of positive energy.

I had the pleasure of seeing the massage therapist Robert and I can confidently say it was one of the best treatments I’ve ever had. They were incredibly attentive, listened carefully to my needs, and tailored the session perfectly. Their touch was both therapeutic and soothing, and I left feeling lighter, refreshed, and truly cared for.

You can tell they are passionate about their work and genuinely invested in their clients’ well-being. If you’re looking for a top-notch therapist in a serene environment, this is the place. I will definitely be returning—and recommending to...