Le Jardin Français Boutique — Local services in Atlanta

Due to the COVID-19 pandemic, I ordered flowers on behalf of my grandmother for my mom’s 60th birthday. My grandmother could not be there in-person to celebrate due to COVID-19 precautions. I picked up the flowers on Friday around 11:30 am. The next morning around 9:00 am, the majority of hydrangeas had wilted. Upon proper inspection of how the flowers were placed in the vase, the stems were at the very top, approve the maximum fill line of the vase. I provided the boutique photos of the hydrangeas and how the stems were placed improperly in the vase—not allowing the flowers’ stems to be submerged in the water.

The boutique called back. They were incredibly cold despite letting them know the situation and the importance of these flowers. Sarah/Sara (Spelling?), the boutique store manager, suggested I take the hydrangeas out and recut them. That was her only solution. Her tone showed that she did not believe me although I provided photos. You should not have to recut flowers less than 24 hours after picking up a floral arrangement.

They offered NO customer service, and their demeanor was cold and lacked empathy. No offer to find a viable solution despite explaining the limitations I have. I felt as if the responsibility was 100% on me.

Subsequently, I have been in their boutique countless times. Oftentimes, no one talks to me. I am younger, and I feel as if they age profile and discriminate. In addition, I have asked them to order items for me twice. Both times, they never followed up.

In my heart of hearts, I really want to root for this place, because they are locally owned and their talent is truly extraordinary. I just wish their customer service could match what you would expect when you see their boutique, price point, and arrangements. My trust in Le Jardin Francais has...

I drove an hour to get to this shop. I bought an expensive terrarium and some large air plants. I had the terrarium less than 3 weeks and noticed the plants dying. I am an experienced gardener. I have been on 3 garden tours so I know plants. I called to let them know and they asked for pictures and pictures of where it was. The terrarium was in front of 3 windows plus a glass door so it got plenty of light. Upon receiving the pictures, they tried to say not enough light as my window are tinted. The windows are barely tinted and the door is not tinted at all as its a new door. I explained this to them. I followed all the directions for the terrarium that I was given. They said I could bring it in but I told them it was an hour each way so that wasn't really feasible. They insisted I bring it in for them to look at. I explained the distance was too far so they did not really want to do anything. Plus I had to leave it and come back. Another trip. Again too far for that. I decided to re do the terrarium myself due to that. I discovered that the plants had pretty much been butchered when planted i.e. barely any roots which is the cause of death. I was angry about this and let them know and they would not make good on this terrarium by either sending me a replacement or a refund. I planted the terrarium myself and it is THRIVING. Why? Because it was...

I hate leaving negative reviews about businesses that until recently we loved supporting. The flowers and people have always been wonderful to work with. We recently started ordering bouquets almost weekly to be delivered to our home. Everything went well until a few weeks ago.

We ordered a bouquet for around $160 (plus the $75 delivery fee) to be delivered and when it arrived it had four flowers and some greenery in a strange vase made up of three small containers. I wrote a note to let them know that we weren't satisfied and we received a response from their director of operations who said that I could bring the flowers back for a different VESSEL, not an actual arrangement. She said that this was the result of speaking to their COO. I honestly couldn't believe this response. I followed this up with an email stating that I was truly disappointed because we normally loved their arrangements and were loyal customers. I asked if they were willing to lose my business over this and they never responded.

This is a true shame because we loved their flowers and the customer service prior to this had been amazing. I've now found a new florist who delivers an actual bouquet of flowers for this price and the delivery fee is...