While the game itself was a ton of fun, I have to rate the service my family and I received. My parents were in town for Thanksgiving from FL and we decided to book SandBox for 3:35. We were signed in by 3:40, the 5min grace period per the explanation on the confirmation email. Nonetheless we got moved to a 6:15pm slot. My family and I returned at approximately 5:50pm, we were told to wait. The next time an attendant acknowledged us was 6:10PM, oddly enough it was to tell us that the 6PM reservation never showed and we would be taking theirs. Now I find this confusing because I was told earlier that 5mins was the cut off but this 6pm group was given a 10min grace period. It seems like a situation where the rules don’t apply to everyone the same. Eventually, we didn’t start our game until approximately 7:15PM. The attendant did not keep us posted as to why we were waiting so long. It wasn’t until my parents inquired that we found out the group before us went over time. Then once they had exited, we had to ask again why couldn’t we go in and we were told there was technical difficulties. Lastly, the game was fun but it WAS NOT the mission I selected to play. My confirmation was for UFL and the mission we were given was Phobia. It’s a shame that such a fun experience was overshadowed by awful customer service.