Update from my recent trip 10/3 - 10/4/2024:

Hotel - Booking thru APP, pre check in, check out, digital room key. The line upon check in is less than before.

Our family booked two rooms in Borgata, originally requested two double beds, high floor, same floor with my family booking number. I called to Borgata a day before arrival to see if they can arrange a connecting room, even though 1 King + 1 double beds are fine. The Representative just replied I have to go to Front Desk to request upon check in. That’s mean she won’t do it. The receptionist was able to arrange with 1 King + 1 double beds but with lower floor 6 when I checked in. I was not satisfied with the Representative answer on the phone, she can but she just don’t want to do it. I worked in the same industry before and I knew they can, so why guests put a comment request upon booking, but they never take a look on their customers needs as a “ 5 star hotel” ?

Room is not completely cleaned, I found a hair on the toilet seat, the TV cabinet is dusting and the cabinet door ( Refrigerator ) has white stings and I have to use sanitizer to wipe it off. My dad’s bedsheet has some spots on it , the mattress has blood, very disgusting. Luckily we bought our own bedsheet everywhere we travel. Hairdryer is very sticky, outdated, without a cover bag. I don’t agree the rating as “5 star hotel”.

We traveled with two kids, be careful the glass top on the bed stands and TV Cabinet, it’s easy to cause injury. We used paper towels and some towels to cover it.

Parking - Parking Fee is $10, can pay in advance need to scan the QR Code, enter your information, car plate number and make credit card payment ( No Apple Pay ). Every-time you go out, the gate will Automatically open and you will receive a text message. For those doesn’t know how to use, there still an employee at the exit gate to assist. We still need to wait for the line.

F&B - I ordered just a bottle water from two different Casino Floor Servers in the slot Machines area, because I don’t drink alcohol. It’s past 2am, the floors were slowdown, I been playing there for hours but none of them comeback to me. The 1st lady replied “ Ok. I will come back” , because she was out of the bottle water on her tray. 2nd lady comeback with the cocktails to the couple who playing next to me, and I was ordered before them. Very disappointed!

Below comment was 5 years ago with 3 stars:

My husband and I stayed at Water Club for 3 days 2 nights. Below is our experience would like to share:

Water Club Front desk - There is not much people lineup for check in which I really love it. Unlike Borgata is always a long line in front of the reception upon check in. Receptionist is friendly and helpful. Check in process was fast and easy.

Hotel room - Had a one busted light (at the Bathroom mirror) upon check in, it’s ok for us. We don’t like the shower valve trim because it’s super hard to turned ( Not suitable for elderly people and kids ). Every time we must get a hand towel to covered it up and then turned to operate. The shower room had a rain shower and shower head dual mode. If you over turning the shower valve trim, you may get shocked by suddenly the rain shower it’s on. Room cleanness still needs to improve.

Water Club Pool - Nice with indoor & outdoor pool, it’s for 21 years old and above. However Below 21 can still go to Borgata indoor pool. water club pool too early to closed at 6pm, would suggest to close at 8pm.

Borgata Buffet - Food selection is very limited and the menus was always the same. It’s boring and tasteless. Waitress was friendly.

Website- suggest online hotel reservation can add guest comments and request upon doing the online booking. Guest will be more appreciate if you can do extra work try to accommodate them to make guest feel satisfied.

Casino - Table game dealer customer service is improving. 8/13/19 night shift Paigow dealer Ruth, Thao & Johnson ( Not sure his name) were very friendly and helpful.

Overall, we been here for many years, we enjoyed our stay at Borgata/ Water Club.