Hollywood Casino Aurora — Attraction in Aurora Township

This is the situation. On December 13 2018 around noon my mother and her friend decided to check the casino out for the very first time. I'd like to say this is a review about what happened inside the actual casino but it is not. Both women nearing their fifties of Hispanic ethnicity came to the security at the main part of the building, my mother was allowed in no problem my mothers friend who is a close family friend was asked for her ID, no problem right actually a bit flattering? The security officer didnt even speak to her rather through gestures, asked her to step aside and show ID, I'm not sure why the reason was but I can assum by his later actions he didnt think she spoke English. She showed him a none expired Illinois state drivers license and was denied and then asked for her passport instead. The only reason I can guess why is because state of Illinois issued drivers licenses given to immigrants are obviously different and people can tell them apart. My problem is this, if her drivers license is enough to ID her in a bar, in a bank, to a police officer why isn't it enough for this casino when she is obviously a woman close to 50. Why was a pasport asked of her when she had a valid ID. Why did the security guard assume she didnt speak English and rather interacted with gestures until she spoke up. I'm sorry but this is nothing more but obvious racism and prejudice shown on the part of the casino. If it sounds like I'm making a big deal its because it is, its humiliating to be turned away for something you have no control over. I dont know what the solution to this is but people need to know what type of establishment this is. I've called and spoken to the security manager who was no help I will be calling again, this issue will not be swept...

DO NOT GO HERR… YOU HAVE BEEN WARNED.

This place is NOT fun anymore. If you want to throw away money flush it down the toilet it would be more exciting… I spent 5k tonight without hitting a bonus round on ANY slot machine. They don’t serve food anymore..lack of employees…cafe? Closed down.. they only hotdogs at the bar… I get it’s a casino and you don’t usually win but I travel the world for work and the last 3x I have been here I just straight lost… 25$ a spin and to lose 1000$ straight lmao… kept betting because it became a joke to us.. wanted to see how far it would go…I live 15 mins from Hollywood casino BUT this is bottom of the barrel…. State of Illinois has lowered the payouts so low you will never win here. I’m not a disgruntled loser I have money and could have lost 100x this amount without blinking an eye but this place is a complete joke now. I went to spend/lose money, have some fun and get a meal… well no meal available… Hollywood has become one if the worst casinos in the entire USA…. Sad because they are still open and taking people money… if you come here just consider it a donation to the corrupt state of Illinois… you’ve been warned… also eat before coming soon they will be selling 10$ bags of chips as food out of a vending machine… everyone here for a “good time” looked miserable…. 5k in the high limit room..zero bonus rounds…. Not even a 100$ win…

Edit: person who was with me reminded me she did hit ONE bonus round on 25$ bet… she won 18$ on 12 free spins…, lmao… this place is a run down joke should be closed down but it’s Illinois….

My advice..? Stop at the gas station buy scratch offs… you’ll have better odds at least you know your...

I used to come to this place a lot as a kid after shopping with my family to eat. The food and a lot of the cool statues they had were amazing. They moved the casino inside then and I had to stop going. My mother stopped coming for a bit because of an altercation with one of the guards assuming my mom had stolen something which she didn't and it was found to be picked up by the ladies husband. We decided to give then one last chance because it brought me some great memories from my childhood and I figured it would be nostalgic. A lot of those old movie statues were removed which sort of made me sad. They remodeled which is to expected. I Had an ok time gambling though. A problem came about when I went to the bar to get a drink and it was in a small glass. This wasn't an issue until I got the same drink brought to me by a bar maid and it was in a larger glass for the same price. The thing that REALLY made me upset and probably will be the reason I may never spend another penny in there is because I was accused of taking a photo with my phone. I was away from a table, checking Facebook, and not in anyone's way. One of the guards approaches me accusing me of taking a photo to which I tell him I didn't and he asked to see my camera roll because another guard apparently saw me take a photo. I wasn't issued an apology, the guy looked at me as though I was aggressive because of me being upset for being accused, and I wasn't issued an apology upon showing him my camera roll. That is highly ridiculous, rude, and left me with a bad experience. They need to...