UCHealth Anschutz Outpatient Pavilion - Anschutz Medical Campus — Attraction in Aurora

Absolutely awful, avoid if at all possible. Terrible communication, rude staff. I've had numerous bad experiences w/ this place but most recently they scheduled me to see Dr. Jensen, who specializes in diabetes & cholesterol according to their website. Nothing against him, but I have an extremely rare pathogenic gene deletion & I've had almost literally all the symptoms of the potentially metastatic tumors it can cause for ≥5 years, including bone pain and a hypertensive crisis after days of intractable vomiting and not being able to keep my BP drug down.

This type of cancer doesn't generally show up on the typical nuclear imaging scans, such as FDG-PET, & there's a shocking number of doctors who don't know every type of cancer doesn't show up on the same imaging, & I've been treated like a hypochondriac for nearly 5 years bc I'm a woman w/ a rare, not easily diagnosable problem.

It's almost like you have to care about details, your job & not just the paycheck, other people, actually have completed medical school, a residency, & not be misogynistic to do this job well, & they mostly just can't manage it.

A GI specialist, an actual doctor, referred me here bc he was at a loss & they tried to schedule me with an NP who almost certainly knows far less than I do about the problems I had to initially diagnose myself. They were supposed to call me back to schedule w/ an actual doctor specializing in my issues & never did.

This is a 2-8 in a million cancer & I repeatedly asked the scheduler if this doctor had expertise in adrenal conditions, specifically pheochromocytomas bc I'd never heard of him before and there aren't many specialists. He assured me several times he was appropriate for my very serious, potentially life-threatening condition.

Well, whoever that was is either a liar or incompetent. I was going to have a relative fly in from across the country for this appt. since I've received such poor "care" here in the past, but thankfully experience has taught me not to trust them so I looked up his info on their website to see that he's totally unqualified for my particular condition.

After realizing this I called to cancel the appt and whoever answered then claimed to have no idea why the other person would just blatantly lie like that. She said she would get back to me on a doctor better suited to my needs, but I told her I'd never had a good UC Health or Anschutz experience and I'd found another doctor.

Infuriatingly, she said I could get an appt with Dr. Fishbein, a leading expert on the disease. Well, I tried to get one with her over a year ago, after getting the pathogenic genetic test result and shortly after I spent 3 days in the hospital vomiting with stroke level BP, and had all the same symptoms then but she refused to see me since they didn't see anything on the mistakenly incorrect imaging. And it took them a month to tell me she didn't want to bother.

So I told her that, and that I'd lost any urge to go there, but I might try again if I ever got truly desperate. Female doctors can be some of the biggest misogynists. I finally ended up telling the specialist at RMCC which imaging he needed to order after what he ordered failed to show anything, and according to the radiology report, there is "suspicious intense uptake in the left adrenal gland".

I've known I have a potentially metastatic neuroendocrine tumor for 5 years, have complaints to the medical board to prove it, and they've known about all my red flag symptoms and gene deletion for over a year at this point. There are so few specialists for this I think it was unethical of her to refuse to give me an appt bc I didn't already have a formal diagnosis. How was I supposed to get one when 98% of doctors don't know anything about it or even the correct tests to diagnose it?! My father also died of cancer at 37 and it was everywhere when he was diagnosed and he died 3 months later. I've read several case reports where people were told they had what they told him he had, but it was actually determined to be...

This review is directed at the customer service/billing department.

I made an appointment in May to see a doctor in October. Between that time, my insurance changed, effective Oct.1 . I called to give them the new information prior to my appointment. I was told, just update us when you arrive. This was call #1.

Call #2 I received about a month before my appointment, "Your insurance is out of network you are going to have to pay cash for this appointment, do you understand?" I felt like I was being scolded! I explained, yes, this insurance is out of network but I do have new insurance, do you see the notes on the account? Oh yes, yes, ok we will make a note of it.

Call #3 I received on October 1, 4 days before my appointment. Again, I was scolded for not having insurance. So, I said, my new insurance is active now, would you like it? Yes, ok great, I give them all my new information.

Call #4 I received October 4, a day before my appointment, and it goes to voicemail, "Mrs. Chase, we do not have your insurance on file, and do you understand..." (see call #1 and call #3 above).

Call #5 I call them back, "Seriously???" Oh, they say there is a problem, your insurance is showing as dental only, are you looking at the card. YYEEESSS and it is for complete medical coverage. Now what? The CSR tells me she cannot call out (really? See calls 1-4 above) and if I want this straightened out, I need to call my insurance company and conference the UCHealth CSR into the call...

At this point, I am ready to cancel the doctor's appointment, but I have waited 5 months, and really???

I call my insurance company, shout out to Tia at Cigna- she takes the action to call UCHealth and try to get this sorted before my appointment the next day.

Call #6 Maria from UCHealth calls my HUSBAND while we are at lunch. Says she does not have my contact information. SMH, see calls 1-4 above... she tells me she spoke to Tia and my insurance is "under review" whatever that means. No new news. I tell her I'm done with talking to all of them and unless they have some new information to add, then goodbye.

I arrive at my doctor's appointment with my insurance card in hand, "Do you want to make a copy of it?" No, the distracted tattooed man receptionist says, we have it on file. Hmmmm ok.

I have not received my EOB yet, stay tuned...

Oh and the doctor's appointment went well, I like the doctor. I just hope this insurance mess gets cleaned up before my next appointment in February!

Update 10/13/2021 : it was as if I never had any phone calls with UCHealth. Someone went into my portal and deleted all of my insurance information so my insurance was not billed for my visit. I spent another two hours on the phone with billing and customer service today.

I have good insurance coverage, but the UCHealth billing and customer service department has been completely useless in billing my insurance. I have spent hours trying to straighten out what is an internal UCHealth issue. My insurance company is involved and has called also. I am completely frustrated and feel my only recourse would be to exit out of the UCHealth system. I am sad that administrative errors will cost me a relationship with a...

An absolutely horrendous experience I called them over a month ago to schedule an appointment and asked the woman on the phone to double check and make absolutely certain that they would accept my insurance. I'm on a weird policy through my wife's work and some places don't like accepting it. I asked her explicitly several times, and explained that I am in chronic pain due to a complication from a previous surgery and I couldn't afford to wait for my appointment only to find out I wouldn't be covered After waiting over a month they called me 45 minutes before my appointment was scheduled to begin and told me they wouldn't accept my insurance I was admittedly very upset about this, and justifiably so, however upon arriving they refused to help me in any way and when I asked Ashley the department manager in the ENT department what her name was so I could properly file a complaint she had her receptionist call security on me so they could treat me like a criminal. She initially refused to let me speak to anyone in private, so I had to have an open conversation in the lobby with several other people listening in. There was zero responsibility taken by anyone, they only blamed the call center and made excuses, the only option they were willing to offer was for me to sign a self pay waver but they refused to tell me how much the visit could potentially cost. UC Health lied to me, wasted my time, wasted my paid sick time with my employer, and let me suffer in pain for a month only to refuse to help me I was treated like a number and a criminal all because you couldn't own your own mistakes You should all be ashamed, you have made my overall health worse, you are the worst kind of medical providers, the kind that only...